Adoption of e-procurement and participation of e-marketplace on firm performance: Trust as a moderator
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Company performance, including efficiency, sales performance, customer satisfaction, and relationship development, increases after participating in e-procurement.
“According to Chang and Wong [41], company performance, including efficiency, sales performance, customer satisfaction, and relationship development increases after participating in e-procurement.”
From Impact of E-Procurement Adoption on Company Performance: Evidence from Indonesian Manufacturing Industry (2021) · cites this paper as Chang and Wong [41]
Cites
Building Effective Online Marketplaces with Institution-Based Trust
Pavlou, P. A., & Gefen, D. (2004) · Information Systems Research · doi:10.1287/isre.1040.0015 · Cited by 2,516 · see citing works
What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282 · see citing works
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Brill, T. M., Munoz, L., & Miller, R. J. (2019) · Journal of Marketing Management · doi:10.1080/0267257x.2019.1687571 · Cited by 291 · see citing works
Information Technology Impacts on Firm Performance: An Extension of Kohli and 1
Sabherwal, R., & Jeyaraj, A. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39.4.4 · Cited by 200 · see citing works
Hwang, Y., & Lee, K. C. (2012) · Information & Management · doi:10.1016/j.im.2012.02.003 · Cited by 194 · see citing works
Virtual Team Leader Communication: Employee Perception and Organizational Reality
Newman, S. A., Ford, R. C., & Marshall, G. W. (2020) · International Journal of Business Communication · doi:10.1177/2329488419829895 · Cited by 99 · see citing works
Masudin, I., Aprilia, G. D., Nugraha, A., & Restuputri, D. P. (2021) · Logistics · doi:10.3390/logistics5010016 · Cited by 67 · see citing works
“According to Chang and Wong [41], company performance, including efficiency, sales performance, customer satisfaction, and relationship development increases after participating in e-procurement.”
BackgroundResult
- Authors
- Chang, H. H., & Wong, K. H.
- Affiliations
- National Cheng Kung University (TW)
- Corresponding author
- Chang, Hsin Hsin
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2010-08
- Volume
- 47
- Issue
- 5-6
- Pages
- 262-270
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2015963604
- Cited by
- 172
- References
- 2
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 7 · 2023: 7 · 2022: 10 · 2021: 9 · 2020: 13 · 2019: 10 · 2018: 8 · 2017: 12 · 2016: 14 · 2015: 24 · 2014: 19 · 2013: 15 · 2012: 10
- FWCI
- 23.38
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information & Management (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Business and International Management › E-commerce and Technology Innovations
- Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
- Keywords
- e-procurement, firm performance, trust, moderating effect, technology adoption, B2B e-commerce
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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