Systematic literature review on the impacts of agile release engineering practices

The inclusion of marginalized voices such as persons with disabilities, elderly users, and those with low digital literacy is particularly enhanced through participatory methods.

“The inclusion of marginalized voices such as persons with disabilities, elderly users, and those with low digital literacy is particularly enhanced through participatory methods (Agostinho et al., 2016; Karvonen et al., 2017).”

Without active user participation, digital systems risk becoming technocentric artifacts designed by engineers and managers who are distanced from the operational realities of end-users.

“Scholars argue that without active user participation, digital systems risk becoming 'technocentric artifacts' tools designed by engineers and managers who are distanced from the operational realities of end-users (Karvonen et al., 2017).”

User-centered interfaces act as critical mediators between enterprise system functionality and organizational performance.

“Hence, user-centered interfaces act as critical mediators between enterprise system functionality and organizational performance (Karvonen et al., 2017).”