The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes
Overview
The claims and statistics of this paper haven’t been checked yet.
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Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
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Self-check
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Parasuraman, A. (2000) · Journal of Service Research · doi:10.1177/109467050024001 · Cited by 3,328
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898
Kim, T. G., Lee, J. H., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.016 · Cited by 369 · cited 1×
“Some research builds on the original Technology Acceptance Model, providing extensions and adaptions, but still focusing on the central constructs of ‘perceived usefulness’ and ‘perceived ease of use’ (e.g. Lu et al., 2009; Kim et al., 2008; Eriksson and Nilsson, 2007).”
MethodLin, J.-S. C., & Hsieh, P.-L. (2007) · Computers in Human Behavior · doi:10.1016/j.chb.2005.07.006 · Cited by 332
Cited by
Troise, C., O'Driscoll, A., Tani, M., & Prisco, A. (2020) · British Food Journal · doi:10.1108/bfj-05-2020-0418 · Cited by 319
Metadata
- Authors
- Gelderman, C. J., Ghijsen, P. W. T., & van Diemen, R.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2011-09
- Volume
- 18
- Issue
- 5
- Pages
- 414-421
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2034499714
- Cited by
- 161
- References
- 5
- FWCI
- 15.01
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes. https://app.cochat.ai/papers/10.1016/j.jretconser.2011.06.003
- The paper
- Gelderman, C. J., Ghijsen, P. W. T., & van Diemen, R. (2011). Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2011.06.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
