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Cited by 478

The DOI matches its Crossref record; 110 of the 110 references it cites were found in a registry or an index.

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Uzir, Md. Uzir Hossain, Al Halbusi, Hussam, Thurasamy, Ramayah, Thiam Hock, Rodney Lim, Aljaberi, Musheer A., Hasan, Najmul, Hamid, Mahmud·2021·Journal of Retailing and Consumer Services
DOI 10.1016/j.jretconser.2021.102721
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Citations

Cites

Show all 110 references

Research works printed but not linked: 19

  1. Apornak, 2017, Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution, Int. J. Prod. Qual. Manag., 21, 129
  2. Bostanji, 2013, The impact of service quality on customers loyalty: a study on five stars hotel's customers in Riyadh, KSA. European Journal of Business Management, 5, 230
  3. Dixon, 2009, vol. 9, 6
  4. Fazal, 2017, Determinants of brand loyalty: a case study of asian mobile phone users, International Journal of Scientific and Research Publications, 7, 181
  5. Goswami, 2007, Customer satisfaction with service quality in the life insurance industry in India, ICFAI Journal of Management Research, 2, 331
  6. Hirata, 2019, Service characteristics and customer satisfaction in the container liner shipping industry, The Asian Journal of Shipping and Logistics, 35, 24, 10.1016/j.ajsl.2019.03.004 · doi:10.1016/j.ajsl.2019.03.004
  7. Ivanauskiene, 2014, Relations between service quality and customer loyalty: an empirical investigation of retail chain stores in emerging markets, Am. Int. J. Soc. Sci., 3, 113
  8. Jiang, 2021, Digital coupon promotion and platform selection in the presence of delivery effort, J. Retailing Consum. Serv., 62, 102612, 10.1016/j.jretconser.2021.102612 · doi:10.1016/j.jretconser.2021.102612
  9. Kim, 2019, The effects of quality factors on customer satisfaction, trust and behavioral intention in chicken restaurants, Journal of Industrial Distribution and Business, 10, 43, 10.13106/ijidb.2019.vol10.no4.43. · doi:10.13106/ijidb.2019.vol10.no4.43
  10. Nuryakin, 2018, Service quality, trust and customer loyalty: the role of customer satisfaction at the hotel services industry in Indonesia, Quality-Access to Success, 19, 50
  11. Ozturk, 2020, Health or death? The online purchase intentions of consumers during the COVID-19 pandemic, Transnational Marketing Journal, 8, 219, 10.33182/tmj.v8i2.1069 · doi:10.33182/tmj.v8i2.1069
  12. Panigrahi, 2018, Investigating the empirical relationship between service quality, trust, satisfaction, and intention of customers purchasing life insurance products, Indian J. Market., 48, 28, 10.17010/ijom/2018/v48/i1/120734 · doi:10.17010/ijom/2018/v48/i1/120734
  13. Rimawan, 2017, The influence of product quality, service quality and trust on customer satisfaction and its impact on customer loyalty (Case Study PT ABC Tbk), Int. J. Sci. Eng. Res., 8, 2330
  14. Rizka, 2013, Customer loyalty the effects of service quality and the mediating role of customer relationship marketing TelKom Speedy in Jember Area, Review of Integrative Business Economics Research, 2, 491
  15. Setiawan, 2017, Effects of service quality, customer trust and corporate image on customer satisfaction and loyalty: an assessment of travel agencies customer in South Sumatra Indonesia, IOSR J. Bus. Manag., 19, 31, 10.9790/487X-1905033140 · DOI
  16. Uzir, 2021, Does customer satisfaction exist in purchasing and usage of Electronic Home Appliances in Bangladesh through interaction effects of Social Media?, Int. J. Bus. Excel., 23, 113, 10.1504/IJBEX.2021.111919 · doi:10.1504/ijbex.2021.111919
  17. Wida, 2020, Which states have closed restaurants and bars due to coronavirus?, Today, Today
  18. Yildiz, 2017, Effects of service quality on customer satisfaction, trust, customer loyalty and word of mouth: an application on cargo companies in gümüşhane, Global Journal of Economics and Business Studies, 6, 81
  19. Zarei, 2015, The effect of hospital service quality on patient's trust, Iran. Red Crescent Med. J., 17, 10.5812/ircmj.17505 · doi:10.5812/ircmj.17505

Cited by

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Metadata

Authors
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Thiam Hock, R. L., Aljaberi, M. A., Hasan, N., & Hamid, M.
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2021-11
Volume
63
Pages
102721
ISSN
0969-6989 (ISSN-L)
DOI
10.1016/j.jretconser.2021.102721
OpenAlex
W3193919016
Cited by
478
References
110
FWCI
83.62
Type
journal article
Language
en
Open access
closed
Licence

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CoChat. (2026). Citation check: The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. https://app.cochat.ai/papers/10.1016/j.jretconser.2021.102721
The paper
Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Thiam Hock, R. L., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2021.102721

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.