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We and It: An interdisciplinary review of the experimental evidence on how humans interact with machines
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“When interacting with a machine, people respond less emotionally, feeling less guilt about being ungenerous (52).”
From The impact of generative artificial intelligence on socioeconomic inequalities and policy making (2024) · cites this paper as [52]
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“However, many potential factors associated with this framework could affect the perceived control of the decision, which could in turn influence the human’s willingness to rely on the AI (Chugunova & Sele, 2022).”
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“From fake social media accounts and generative artificial intelligence chatbots to trading algorithms and self-driving vehicles, robots, bots and algorithms are proliferating and permeating our communication channels, social interactions, economic transactions and transportation arteries.”
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“However, studies have also identified aversion even if no algorithmic error occurs (for an overview, see Chugunova & Sele, 2022).”
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“The critical question is, up to which point this discomfort is accepted and at which point too much aversion arises and thus the rise of the uncanny valley of mind outweighs the potential advantages of the use of machines with human-like mental capabilities (Chugunova and Sele 2022).”
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“, 2018), an entire field now exists to investigate the behavioural and logistical factors which affect human-bot cooperation (Rahwan et al., 2019; Chugunova and Sele, 2022).”
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“Research on social dilemmas suggests that humans act more selfishly and less emotional when interacting with artificial agents and robots [34], [35], [36].”
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Metadata
- Authors
- Chugunova, M., & Sele, D.
- Affiliations
- Max Planck Institute for Innovation and Competition (DE)
- ETH Zurich (CH)
- Corresponding author
- Chugunova, Marina
- Venue
- Journal of Behavioral and Experimental Economics
- Publisher
- Elsevier BV
- Published
- 2022-08
- Volume
- 99
- Pages
- 101897
- ISSN
- 2214-8043 (ISSN-L)
- OpenAlex
- W4281256336
- Cited by
- 118
- References
- 183
- Citations by year
- 2026: 21 · 2025: 45 · 2024: 27 · 2023: 24
- FWCI
- 22.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- Journal of Behavioral and Experimental Economics (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
- Keywords
- human-automation interaction, automated agents, trust in automation, decision-making power, algorithmic decision support, task context, performance expectations
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