Why do people switch mobile payment service platforms? An empirical study in Taiwan
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Dissatisfaction with current products triggers user switch.
“Research has found that both dissatisfaction with the current products (Han et al., 2011; Kuo, 2020) and the attractiveness of alternative products (Gu et al., 2020; Tang and Chen, 2020) trigger user switch.”
From Understanding user switch of information seeking: From search engines to generative AI (2026) · cites this paper as Kuo, 2020
Switching costs are diverse and multidimensional.
“Recent studies have revealed that switching costs are diverse and multidimensional in nature (Barroso and Picón 2012; Gremler et al. 2020; Kuo 2020).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Kuo 2020
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References 85 · Cited by 99
- Authors
- Kuo, R.-Z.
- Affiliations
- National Pingtung University (TW)
- Corresponding author
- Kuo, Ren-Zong
- Venue
- Technology in Society
- Publisher
- Elsevier BV
- Published
- 2020-08
- Volume
- 62
- Pages
- 101312
- ISSN
- 0160-791X (ISSN-L)
- OpenAlex
- W3037005487
- Cited by
- 99
- References
- 85
- Citations by year
- 2026: 4 · 2025: 9 · 2024: 27 · 2023: 30 · 2022: 17 · 2021: 11 · 2020: 1
- FWCI
- 14.64
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Technology in Society (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- mobile payment, switching intention, push-pull-mooring framework, alternative attractiveness, inertia, sunk costs, uncertainty costs, user retention, system quality, information quality, Taiwan
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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