The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry
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Citations
Cites
Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Bethlehem, J. (2010) · International Statistical Review · doi:10.1111/j.1751-5823.2010.00112.x · Cited by 1,315
Multilevel and Longitudinal Modeling with IBM SPSS
Heck, R. H. (2013) · doi:10.4324/9780203701249 · Cited by 774
The Impact of Marketing-Induced Versus Word-of-Mouth Customer Acquisition on Customer Equity Growth
Villanueva, J., Yoo, S., & Hanssens, D. M. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.1.48 · Cited by 559
Kim, T. G., Lee, J. H., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.016 · Cited by 369
Cited by
Service quality and customer satisfaction: The moderating effects of hotel star rating
Nunkoo, R., Teeroovengadum, V., Ringle, C. M., & Sunnassee, V. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2019.102414 · Cited by 380
Understanding the Impact of Online Reviews on Hotel Performance: An Empirical Analysis
Phillips, P., Barnes, S., Zigan, K., & Schegg, R. (2017) · Journal of Travel Research · doi:10.1177/0047287516636481 · Cited by 257
Metadata
- Authors
- Radojevic, T., Stanisic, N., & Stanic, N.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 2015-12
- Volume
- 51
- Pages
- 13-21
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W348485163
- Cited by
- 194
- References
- 5
- FWCI
- 29.54
- Type
- journal article
- Language
- en
- Open access
- green
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- The paper
- Radojevic, T., Stanisic, N., & Stanic, N. (2015). Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry. Tourism Management. https://doi.org/10.1016/j.tourman.2015.04.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
