The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Emotional bonding and restaurant loyalty
Abstract
Abstract There's a big difference between a loyal customer and a frequent one, and the shrewd operator will figure out how to earn and sustain guests' loyalty.
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
Fournier, S. (1998) · Journal of Consumer Research · doi:10.1086/209515 · Cited by 7,542
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Cited by
Dedeoglu, B. B., Bilgihan, A., Ye, B. H., Buonincontri, P., & Okumus, F. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.12.007 · Cited by 282
Choi, H. (., Joung, H.-W. (., Choi, E.-K. (., & Kim, H.-S. (2022) · Journal of Foodservice Business Research · doi:10.1080/15378020.2021.1948296 · Cited by 56
Setiawan, H., Rini, Bustan, J., Maretha, F., & Africano, F. (2022) · Asean International Journal of Business · doi:10.54099/aijb.v1i2.99 · Cited by 1
Metadata
- Authors
- Mattila, A.
- Venue
- The Cornell Hotel and Restaurant Administration Quarterly
- Publisher
- SAGE Publications
- Published
- 2001-12
- Volume
- 42
- Issue
- 6
- Pages
- 73-79
- ISSN
- 0010-8804 (ISSN-L)
- OpenAlex
- W2092215967
- Cited by
- 400
- References
- 4
- FWCI
- 5.23
- Type
- journal article
- Language
- en
- Open access
- closed
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- Mattila, A. (2001). Emotional bonding and restaurant loyalty. The Cornell Hotel and Restaurant Administration Quarterly. https://doi.org/10.1016/s0010-8804(01)81012-0
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
