The DOI matches its Crossref record.
Return policies and the optimal level of “hassle”
Overview
Integrity signals
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Traditionally, level of leniency has been considered an important strategy for retailers, along with price and product assortment (Davis, Hagerty, & Hagerty, 1998: Ketzenberg& Zuidwijk, 2009).”
From Do good return policies work across cultures? Effect of lenient return policies on online shopper perceptions in Eastern culture (2013) · cites this paper as Davis, Hagerty, & Hagerty, 1998
In the citing paper
“If the return policy is more lenient, it is more likely to increase fraudulent behavior on the part of consumers in returning goods and services (Davis, et al., 1998: King et al., 2008).”
From Do good return policies work across cultures? Effect of lenient return policies on online shopper perceptions in Eastern culture (2013) · cites this paper as Davis, et al., 1998
In the citing paper
“Also, researchers have tended to treat return policy as a one-dimensional issue, even though lenient return policy can be determined by various elements such as return possible period, complexity of process, and refund type (Davis, et al., 1998: Bonifield et al., 2010).”
From Do good return policies work across cultures? Effect of lenient return policies on online shopper perceptions in Eastern culture (2013) · cites this paper as Davis, et al., 1998
Citations
Cites
No references could be resolved yet.
Research works printed but not linked: 19
- Davis, 1995, Money back guarantees, Journal of Retailing, 72, 7, 10.1016/0022-4359(95)90010-1 · DOI
- Grossman, 1981, The informational role of warranties and private disclosure about product quality, Journal of Law and Economics, 24, 461, 10.1086/466995 · DOI
- Hart, 1988, The power of unconditional service guarantees, Harvard Business Review, 66, 36
- Hart, 1990, The profitable art of service recovery, Harvard Business Review, 68, 148
- Hess, 1987, Loss leader pricing and rain check policy, Marketing Science, 6, 358, 10.1287/mksc.6.4.358 · DOI
- Hess, 1996, Controlling product returns in direct marketing, Marketing Letters, 7, 307, 10.1007/BF00435538 · DOI
- Hess, D. J., and Mayhew, G. Forthcoming. Modeling returns and direct marketed merchandise. Journal of Direct Marketing.
- Hunter, 1992, Implementing service guarantees - The Delta Dental Plan study, Sloan Management Review, 34, 101
- Longo, 1995, At stores, many unhappy returns, Kiplinger’s Personal Finance Magazine, 103
- Lutz, 1989, Warranties as signals under consumer moral hazard, Rand Journal of Economics, 20, 239, 10.2307/2555691 · DOI
- Mann, D., and Wissink, J. Summer 1988. Money-back contracts with double moral-hazard. Rand Journal of Economics 19(2):285–282. · DOI
- Mann, 1990, Money-back warranties vs. replacement warranties, American Economic Review, 80, 432
- Menezes, 1992, An approach for determination of warranty length, International Journal of Research in Marketing, 9, 177, 10.1016/0167-8116(92)90037-L · DOI
- Moorthy, 1995, Signaling quality with money-back guarantees, Marketing Science, 14, 442, 10.1287/mksc.14.4.442 · DOI
- Padmanabhan, 1993, Warranty policy and extended service contracts, Marketing Science, 12, 230, 10.1287/mksc.12.3.230 · DOI
- Schmidt, 1985, The many meanings (and implications) of satisfaction guaranteed, Journal of Retailing, 61, 89
- Shieh, 1996, Price and money-back guarantees as signals of product quality, Journal of Economics of Managerial Strategy, 5, 361, 10.1111/j.1430-9134.1996.00361.x · DOI
- Welling, 1989, Satisfaction guaranteed or money (partially) refunded, Canadian Journal of Economics, 22, 62, 10.2307/135460 · DOI
- Wildstrom, S. Sept. 18, 1995. Price wars power up quality. Business Week 26. · DOI
Cited by
Sorted by citations
The leniency of return policy and consumers' repurchase intention in online retailing
Wang, Y., Anderson, J., Joo, S.-J., & Huscroft, J. R. (2019) · Industrial Management & Data Systems · doi:10.1108/imds-01-2019-0016 · Cited by 80
Yang, S. J., & Choi, Y. J. (2013) · Asia Marketing Journal · doi:10.53728/2765-6500.1519 · Cited by 2
Metadata
- Authors
- Davis, S., Hagerty, M., & Gerstner, E.
- Affiliations
- University of California, Davis (US)
- Corresponding author
- Hagerty, Michael
- Venue
- Journal of Economics and Business
- Publisher
- Elsevier BV
- Published
- 1998-09
- Volume
- 50
- Issue
- 5
- Pages
- 445-460
- ISSN
- 0148-6195 (ISSN-L)
- OpenAlex
- W2167647276
- Cited by
- 273
- References
- 0
- Citations by year
- 2026: 6 · 2025: 18 · 2024: 11 · 2023: 10 · 2022: 15 · 2021: 21 · 2020: 14 · 2019: 20 · 2018: 22 · 2017: 15 · 2016: 12 · 2015: 16 · 2014: 10 · 2013: 14 · 2012: 14
- FWCI
- 2.85
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Economics and Business (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Supply Chain and Inventory Management
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Strategy and Management › Sustainable Supply Chain Management
- Keywords
- return policy, retail trade, cross-selling, salvage value, consumer returns, retail pricing strategy
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