The DOI matches its Crossref record; 20 of the 20 references it cites were found in a registry or an index.
The meaning of patient satisfaction: An explanation of high reported levels
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Citations
Cites
(2014) · The SAGE Encyclopedia of Action Research · doi:10.4135/9781446294406.n148 · Cited by 7,250
Goyder, J., & de Vaus, D. A. (1987) · Canadian Journal of Sociology / Cahiers canadiens de sociologie · doi:10.2307/3340954 · Cited by 2,269
Patient satisfaction: A valid concept?
Williams, B. (1994) · Social Science & Medicine · doi:10.1016/0277-9536(94)90247-x · Cited by 1,145
Self-citationToward a theory of patient satisfaction
Linder-Pelz, S. (1982) · Social Science & Medicine · doi:10.1016/0277-9536(82)90311-2 · Cited by 768
Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire
Nguyen, T. D., Attkisson, C. C., & Stegner, B. L. (1983) · Evaluation and Program Planning · doi:10.1016/0149-7189(83)90010-1 · Cited by 736
The Health of the Nation: Recent government policy and legislation
Jenkins, R. (1994) · Psychiatric Bulletin · doi:10.1192/pb.18.6.324 · Cited by 610
Expectations as Determinants of Patient Satisfaction: Concepts, Theory and Evidence
THOMPSON, A. G. H., & SUNOL, R. (1995) · International Journal for Quality in Health Care · doi:10.1093/intqhc/7.2.127 · Cited by 572
Locker, D., & Dunt, D. (1978) · Social Science & Medicine. Part A: Medical Psychology & Medical Sociology · doi:10.1016/0271-7123(78)90067-6 · Cited by 465
The New NHS: Modern and Dependable?
Orton, P. (1998) · Journal of Integrated Care · doi:10.1177/146245679800200102 · Cited by 352
Social psychological determinants of patient satisfaction: A test of five hypotheses
Linder-Pelz, S. (1982) · Social Science & Medicine · doi:10.1016/0277-9536(82)90312-4 · Cited by 347
Cited by
Instruments to measure patient experience of healthcare quality in hospitals: a systematic review
Beattie, M., Murphy, D. J., Atherton, I., & Lauder, W. (2015) · Systematic Reviews · doi:10.1186/s13643-015-0089-0 · Cited by 438
Measuring Patient Experience: Concepts and Methods
Ahmed, F., Burt, J., & Roland, M. (2014) · The Patient - Patient-Centered Outcomes Research · doi:10.1007/s40271-014-0060-5 · Cited by 347
Patient satisfaction revisited: A multilevel approach
Hekkert, K. D., Cihangir, S., Kleefstra, S. M., van den Berg, B., & Kool, R. B. (2009) · Social Science & Medicine · doi:10.1016/j.socscimed.2009.04.016 · Cited by 311
Mead, N., Bower, P., & Hann, M. (2002) · Social Science & Medicine · doi:10.1016/s0277-9536(01)00171-x · Cited by 275
Integrating telecare for chronic disease management in the community: What needs to be done?
May, C. R., Finch, T. L., Cornford, J., Exley, C., Gately, C., Kirk, S., Jenkings, K. N., Osbourne, J., Robinson, A. L., Rogers, A., et al. (2011) · BMC Health Services Research · doi:10.1186/1472-6963-11-131 · Cited by 220
Metadata
- Authors
- Williams, B., Coyle, J., & Healy, D.
- Venue
- Social Science & Medicine
- Publisher
- Elsevier BV
- Published
- 1998-11
- Volume
- 47
- Issue
- 9
- Pages
- 1351-1359
- ISSN
- 0277-9536 (ISSN-L)
- OpenAlex
- W2012684398
- Cited by
- 583
- References
- 20
- FWCI
- 33.61
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The meaning of patient satisfaction: An explanation of high reported levels. https://app.cochat.ai/papers/10.1016/s0277-9536(98)00213-5
- The paper
- Williams, B., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science & Medicine. https://doi.org/10.1016/s0277-9536(98)00213-5
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
