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Cited by 10Public Policy and Administration ResearchOutsourcing and Supply Chain ManagementPublic Procurement and Policy

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Optimizing government outsourcing: a performance management framework for enhancing public service delivery

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Sharma, Harsh·2025·Journal of Public Policy
DOI 10.1017/s0143814x24000205
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Abstract

Government outsourcing has become increasingly prevalent, necessitating a comprehensive understanding of the factors that drive success and maximize public value. This study introduces a novel framework for classifying outsourcing arrangements and examines its implications for performance management through a multidisciplinary lens. We identify thematic patterns and highlight the four quadrants of Government Outsourcing Performance Management: Building , Plumbing , Consulting , and Coaching . Each quadrant represents different roles of outsourcing agencies, emphasizing factors like accountability and relationship intensity as critical success differentiators. Our research outlines an adaptive performance management system tailored to these relationships, illustrated through case studies. This innovative approach equips policymakers and public administrators with a robust tool to optimize outsourcing strategies and enhance public value delivery. By offering fresh insights into the complex dynamics of government outsourcing, this paper contributes to both theoretical discourse and practical applications in public administration and management.

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Metadata

Authors
Sharma, H.
Affiliations
Administrative Staff College of India (IN)
Corresponding author
Sharma, Harsh
ORCID
Sharma, Harsh
Venue
Journal of Public Policy
Publisher
Cambridge University Press (CUP)
Published
2025-01-24
Volume
45
Issue
1
Pages
146-177
ISSN
  • 0143-814X (ISSN-L)
  • 1469-7815
DOI
10.1017/s0143814x24000205
OpenAlex
W4406810591
Cited by
10
References
5
Citations by year
2026: 6 · 2025: 4
FWCI
8.41
Type
journal article
Language
en
Open access
Licence
Locations
Journal of Public Policy (publishedVersion, cc-by)
Funders
University of Cambridge
Topics
  • Social Sciences › Public Administration › Public Policy and Administration Research
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Public Procurement and Policy
Keywords
government outsourcing, performance management, public service delivery, public value, accountability, relationship intensity, public-private partnerships, performance management framework

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