The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Training to improve virtual team communication
Abstract
Abstract. Organizations are utilizing virtual teams, comprising workgroup members who communicate and collaborate with technology, to accomplish tasks. These teams are geographically distributed and communicate via computer‐mediated communication systems (CMCS), and may never or rarely meet face‐to‐face. Relational links among team members have been found to be a significant contributor to the effectiveness of information exchange in the use of CMCS. In most cases, team members receive little or no training to improve the effectiveness of this form of communication. When training is used, it often focuses on software utilization skills, not on interpersonal communication dynamics. This paper discusses the effect of virtual team communication training on group interactions, especially for enhancing these relational links and thereby improving communication and information exchange in virtual teams. It was found that teams that were given appropriate training exhibited improved perceptions of the interaction process over time, specifically with regard to trust, commitment and frank expression between members. Discussion of the role of training on virtual team processes and outcomes is discussed and future research implications are presented.
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Cites
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Cited by
Virtual Teams: What Do We Know and Where Do We Go From Here?
Martins, L. L., Gilson, L. L., & Maynard, M. T. (2004) · Journal of Management · doi:10.1016/j.jm.2004.05.002 · Cited by 1,314
Leadership in teams: A functional approach to understanding leadership structures and processes
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Marlow, S. L., Lacerenza, C. N., Paoletti, J., Burke, C. S., & Salas, E. (2018) · Organizational Behavior and Human Decision Processes · doi:10.1016/j.obhdp.2017.08.001 · Cited by 346
Communication in virtual teams: a conceptual framework and research agenda
Marlow, S. L., Lacerenza, C. N., & Salas, E. (2017) · Human Resource Management Review · doi:10.1016/j.hrmr.2016.12.005 · Cited by 291
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Metadata
- Authors
- Warkentin, M., & Beranek, P. M.
- Venue
- Information Systems Journal
- Publisher
- Wiley
- Published
- 1999-10
- Volume
- 9
- Issue
- 4
- Pages
- 271-289
- ISSN
- 1350-1917 (ISSN-L)
- 1365-2575
- OpenAlex
- W2116014024
- Cited by
- 247
- References
- 2
- FWCI
- 5.85
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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