Emotional labor and nursing: an under‐appreciated aspect of caring work
Abstract
This paper describes one component of the findings of a larger research study entitled 'Nurses' social construction of self: Implications for work with abused women'. One of the most consistent themes arising from that study involved nurses' views regarding the relevance of emotional engagement/detachment in pursuit of excellence in their practice. In this article this theme is examined in the light of work on emotional labor and the emotional work of nursing. Nurses' high degree of satisfaction in the emotional rewards of their work with clients is described and contrasted with their dissatisfaction in relation to nursing education and their views of the lack of valuing of nurses' work by others within the healthcare system. The importance of supporting them in relation to the emotional aspects of their work is explored.
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For nurses and physiotherapists, relationships with colleagues are seen as a central job component requiring substantial commitment, dedication, and emotional engagement.
“For nurses and physiotherapists, their relationships with their colleagues are seen as a central job component (Bonifas, 2015), one that requires a substantial level of commitment, dedication, and emotional engagement (Gray, 2010;Henderson, 2001).”
From A test of work motivation profile similarity across four distinct samples of employees (2020) · cites this paper as Henderson, 2001
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References 28 · Cited by 283
- Authors
- Henderson, A.
- Affiliations
- University of British Columbia (CA)
- Corresponding author
- Henderson, Angela
- Venue
- Nursing Inquiry
- Publisher
- Wiley
- Published
- 2001-04
- Volume
- 8
- Issue
- 2
- Pages
- 130-138
- ISSN
- 1320-7881 (ISSN-L)
- 1440-1800
- OpenAlex
- W2121554843
- Cited by
- 283
- References
- 28
- Citations by year
- 2026: 6 · 2025: 11 · 2024: 8 · 2023: 6 · 2022: 9 · 2021: 12 · 2020: 9 · 2019: 16 · 2018: 7 · 2017: 14 · 2016: 13 · 2015: 16 · 2014: 45 · 2013: 23 · 2012: 17
- FWCI
- 10.98
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Nursing Inquiry (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Health Sciences › Nursing › Leadership and Management › Healthcare Education and Workforce Issues
- Health Sciences › Nursing › Research and Theory › Nursing education and management
- Keywords
- emotional labor, emotional engagement, emotional detachment, care work, battered women, nursing education, emotional support for nurses
- MeSH terms
- Attitude of Health Personnel, Attitude to Health, Emotions, Empathy, Job Description, Job Satisfaction, Nurse-Patient Relations, Nurses, Self Concept, Social Values, Nursing Methodology Research, Workload, Nurse's Role
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