Cited by 84Electronic Health Records SystemsHealthcare professionals’ stress and burnoutArtificial Intelligence in Healthcare and Education

Clinical Decision Support and Implications for the Clinician Burnout Crisis

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Jankovic, Ivana, Chen, Jonathan H.·2020·Yearbook of Medical Informatics

Abstract

Objectives: This survey aimed to review aspects of clinical decision support (CDS) that contribute to burnout and identify key themes for improving the acceptability of CDS to clinicians, with the goal of decreasing said burnout. Methods: We performed a survey of relevant articles from 2018-2019 addressing CDS and aspects of clinician burnout from PubMed and Web of Science™. Themes were manually extracted from publications that met inclusion criteria. Results: Eighty-nine articles met inclusion criteria, including 12 review articles. Review articles were either prescriptive, describing how CDS should work, or analytic, describing how current CDS tools are deployed. The non-review articles largely demonstrated poor relevance and acceptability of current tools, and few studies showed benefits in terms of efficiency or patient outcomes from implemented CDS. Encouragingly, multiple studies highlighted steps that succeeded in improving both acceptability and relevance of CDS. Conclusions: CDS can contribute to clinician frustration and burnout. Using the techniques of improving relevance, soliciting feedback, customization, measurement of outcomes and metrics, and iteration, the effects of CDS on burnout can be ameliorated.

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Cited by

Sorted by citations

Authors
Jankovic, I., & Chen, J. H.
Affiliations
Stanford Medicine (US)
Venue
Yearbook of Medical Informatics
Published
2020-08
Volume
29
Issue
01
Pages
145-154
ISSN
  • 0943-4747 (ISSN-L)
  • 2364-0502
OpenAlex
W3080876114
Cited by
84
References
8
Citations by year
2026: 11 · 2025: 20 · 2024: 20 · 2023: 10 · 2022: 21 · 2021: 1 · 2020: 1
FWCI
1.26
Type
journal article
Language
en
Open access
Locations
  • Yearbook of Medical Informatics (publishedVersion, cc-by-nc-nd)
  • PubMed Central (publishedVersion, cc-by-nc-nd)
  • PubMed (publishedVersion)
Funders
  • National Institutes of Health
  • National Institute of Diabetes and Digestive and Kidney Diseases (T32DK007217)
  • National Institute of Environmental Health Sciences (K01ES026837)
Topics
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
  • Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
  • Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
Keywords
clinical decision support, clinician burnout, clinician feedback, outcome measurement, clinician workload
MeSH terms
Alert Fatigue, Health Personnel, Burnout, Professional, Expert Systems, Humans, Decision Support Systems, Clinical, Precision Medicine, Electronic Health Records

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