Clinical Decision Support and Implications for the Clinician Burnout Crisis
Open accessAbstract
Objectives: This survey aimed to review aspects of clinical decision support (CDS) that contribute to burnout and identify key themes for improving the acceptability of CDS to clinicians, with the goal of decreasing said burnout. Methods: We performed a survey of relevant articles from 2018-2019 addressing CDS and aspects of clinician burnout from PubMed and Web of Science™. Themes were manually extracted from publications that met inclusion criteria. Results: Eighty-nine articles met inclusion criteria, including 12 review articles. Review articles were either prescriptive, describing how CDS should work, or analytic, describing how current CDS tools are deployed. The non-review articles largely demonstrated poor relevance and acceptability of current tools, and few studies showed benefits in terms of efficiency or patient outcomes from implemented CDS. Encouragingly, multiple studies highlighted steps that succeeded in improving both acceptability and relevance of CDS. Conclusions: CDS can contribute to clinician frustration and burnout. Using the techniques of improving relevance, soliciting feedback, customization, measurement of outcomes and metrics, and iteration, the effects of CDS on burnout can be ameliorated.
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In a review of 89 articles on CDSS in various medical fields, Jankovic et al showed that poorly performing CDSS with frequent alerts could contribute to clinicians' frustration and burnout.
“In a review of 89 articles on CDSS in various medical fields, Jankovic et al [38] showed that poorly performing CDSS with frequent alerts could contribute to clinicians’ frustration and burnout.”
Interruptive alerts are one of the dominant forms of CDS and have the potential to distract from patient care and increase clinician's cognitive load.
“Interruptive alerts, or pop ups that require end-user action or acknowledgment, are one of the dominant forms of CDS and have the potential to distract from patient care and increase clinician’s cognitive load.”
From Qualitative Study of Inpatient Hospital Medicine Interruptive Alerts and Clinical Decision Support (2026) · cites this paper as [7]
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Interventions to prevent and reduce physician burnout: a systematic review and meta-analysis
West, C. P., Dyrbye, L. N., Erwin, P. J., & Shanafelt, T. D. (2016) · The Lancet · doi:10.1016/s0140-6736(16)31279-x · Cited by 2,362 · see citing works
Controlled Interventions to Reduce Burnout in Physicians: A Systematic Review and Meta-analysis
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“There were many suggestions on how to improve CDS tools in the surveyed literature, however it is not clear that they are being consistently implemented, perhaps because of a lack of randomized trials to guide design [106, 107].”
BackgroundShanafelt, T. D., Dyrbye, L. N., Sinsky, C., Hasan, O., Satele, D., Sloan, J., & West, C. P. (2016) · Mayo Clinic Proceedings · doi:10.1016/j.mayocp.2016.05.007 · Cited by 1,086 · see citing works
Hierarchy of evidence: a framework for ranking evidence evaluating healthcare interventions
Evans, D. (2003) · Journal of Clinical Nursing · doi:10.1046/j.1365-2702.2003.00662.x · Cited by 993 · see citing works
Melnick, E. R., Dyrbye, L. N., Sinsky, C. A., Trockel, M., West, C. P., Nedelec, L., Tutty, M. A., & Shanafelt, T. (2020) · Mayo Clinic Proceedings · doi:10.1016/j.mayocp.2019.09.024 · Cited by 413 · cited 2× · see citing works
“Although superior in many ways to the paper charts they replaced, EHRs’ F-grade usability [1] has become a significant driver of burnout in clinicians [1, 2, 4, 5].”
BackgroundUse of an electronic consultation system in primary care: a qualitative interview study
Banks, J., Farr, M., Salisbury, C., Bernard, E., Northstone, K., Edwards, H., & Horwood, J. (2018) · British Journal of General Practice · doi:10.3399/bjgp17x693509 · Cited by 108 · see citing works
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“Efficiency metrics of task completion time or clinic appointment time were obtained in seven studies [29, 44, 60, 61, 89, 91, 94].”
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“In a review of 89 articles on CDSS in various medical fields, Jankovic et al [38] showed that poorly performing CDSS with frequent alerts could contribute to clinicians’ frustration and burnout.”
Qualitative Study of Inpatient Hospital Medicine Interruptive Alerts and Clinical Decision Support
Khan, A., & Schnipper, J. (2026) · Applied Clinical Informatics · doi:10.1055/a-2955-9555
- Authors
- Jankovic, I., & Chen, J. H.
- Affiliations
- Stanford Medicine (US)
- Venue
- Yearbook of Medical Informatics
- Publisher
- Georg Thieme Verlag KG
- Published
- 2020-08
- Volume
- 29
- Issue
- 01
- Pages
- 145-154
- ISSN
- 0943-4747 (ISSN-L)
- 2364-0502
- PMC
- PMC7442505
- OpenAlex
- W3080876114
- Cited by
- 84
- References
- 8
- Citations by year
- 2026: 11 · 2025: 20 · 2024: 20 · 2023: 10 · 2022: 21 · 2021: 1 · 2020: 1
- FWCI
- 1.26
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Yearbook of Medical Informatics (publishedVersion, cc-by-nc-nd)
- PubMed Central (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- Funders
- National Institutes of Health
- National Institute of Diabetes and Digestive and Kidney Diseases (T32DK007217)
- National Institute of Environmental Health Sciences (K01ES026837)
- Topics
- Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
- Keywords
- clinical decision support, clinician burnout, clinician feedback, outcome measurement, clinician workload
- MeSH terms
- Alert Fatigue, Health Personnel, Burnout, Professional, Expert Systems, Humans, Decision Support Systems, Clinical, Precision Medicine, Electronic Health Records
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