Customer behavior toward online insurance services in India
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Continuous improvement and stable insurance service delivery (claim settlement) is the cornerstone for health insurance policy renewal in the Indian market.
“Thus, we can ascertain the continous improvement and stable insurance service delivery (i.e., claim settlement) is the cornerstone for health insurance policy renewal in the Indian market (Kautish and Rastogi 2008; Khare et al. 2012).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Khare et al. 2012
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References 83 · Cited by 18
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- Authors
- Khare, A., Dixit, S., Chaudhary, R., Kochhar, P., & Mishra, S.
- Affiliations
- Indian Institute of Management Rohtak (IN)
- Indian Institute of Information Technology Allahabad (IN)
- Corresponding author
- Khare, Arpita
- Venue
- Journal of Database Marketing & Customer Strategy Management
- Published
- 2012-06
- Volume
- 19
- Issue
- 2
- Pages
- 120-133
- ISSN
- 1741-2439 (ISSN-L)
- 1741-2447
- OpenAlex
- W2086497690
- Cited by
- 18
- References
- 83
- Citations by year
- 2026: 1 · 2025: 1 · 2023: 4 · 2022: 2 · 2021: 3 · 2020: 1 · 2019: 2 · 2017: 1 · 2016: 1 · 2015: 2
- FWCI
- 1.31
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Journal of Database Marketing & Customer Strategy Management (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- online insurance services, consumer behavior, online services, self-service technology, perceived convenience, ease of use, technology acceptance, internet accessibility, technological literacy, Indian consumers, online shopping
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