Working With LGBT Baby Boomers and Older Adults: Factors That Signal a Welcoming Service Environment
Abstract
Many providers recognize the importance of creating culturally competent services for lesbian, gay, bisexual, and transgender (LGBT) older adults. Although multiple resources list steps to make professional practices more LGBT-welcoming, these resources provide no empirical data to support their recommendations. LGBT older adults (N = 327) were asked to describe what signals that a provider is LGBT-welcoming. Six of the top 10 signals related to provider behavior and suggest the importance of staff training; the balance included display of signage and rainbow flags, use of inclusive language on forms and the presence of LGBT-identified staff. Results provide evidence-based recommendations for working with LGBT older adults.
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Fredriksen-Goldsen, K. I., Kim, H.-J., Barkan, S. E., Muraco, A., & Hoy-Ellis, C. P. (2013) · American Journal of Public Health · doi:10.2105/ajph.2012.301110 · Cited by 965 · see citing works
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Cancer in Sexual and Gender Minority Patients: Are We Addressing Their Needs?
Cathcart-Rake, E. J. (2018) · Current Oncology Reports · doi:10.1007/s11912-018-0737-3 · Cited by 61 · see citing works
Löf, J., & Olaison, A. (2020) · European Journal of Social Work · doi:10.1080/13691457.2018.1534087 · Cited by 41 · see citing works
- Authors
- Croghan, C. F., Moone, R. P., & Olson, A. M.
- Affiliations
- Croghan Consulting, Roseville, MN, USA
- Training to Serve, St. Paul, MN, USA
- St. Catherine University (US)
- Corresponding author
- Croghan, Catherine F.
- ORCID
- Moone, Rajean P.
- Venue
- Journal of Gerontological Social Work
- Publisher
- Informa UK Limited
- Published
- 2015-08-14
- Volume
- 58
- Issue
- 6
- Pages
- 637-651
- ISSN
- 0163-4372 (ISSN-L)
- 1540-4048
- OpenAlex
- W2147633350
- Cited by
- 58
- References
- 1
- Citations by year
- 2026: 6 · 2025: 4 · 2024: 3 · 2023: 5 · 2022: 9 · 2021: 10 · 2020: 6 · 2019: 4 · 2018: 7 · 2017: 1 · 2016: 3
- FWCI
- 6.00
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Gerontological Social Work (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Greater Twin Cities United Way
- PFund Foundation
- Topics
- Social Sciences › Psychology › Social Psychology › LGBTQ Health, Identity, and Policy
- Health Sciences › Health Professions › General Health Professions › Aging, Elder Care, and Social Issues
- Social Sciences › Gender Studies › Gender and Feminist Studies
- Keywords
- LGBT older adults, culturally competent services, provider behavior, employee training, inclusive language
- MeSH terms
- Aged, Female, Health Services for the Aged, Humans, Male, Population Growth, Social Work, Staff Development, United States, Sexual Dysfunctions, Psychological, Needs Assessment, Cultural Competency, Evidence-Based Practice, Emotional Intelligence, Culturally Competent Care
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