The DOI matches its Crossref record; 22 of the 22 references it cites were found in a registry or an index.
A Stated Preference Experiment for Measuring Service Quality in Public Transport
Open accessAbstract
This paper develops a Stated Preference (SP) experiment that provides a way to measure service quality in public transport. The paper introduces an empirical procedure for optimising the SP experiment. This procedure permits the identification of the choice alternatives defining the experiment by simulating the choices of a user sample. By using the data collected from an experimental survey, a Multinomial Logit model was calibrated. This model is a way of identifying the importance of service quality attributes on global customer satisfaction and calculating a Service Quality Index, which provides an operationally appealing measure of current or potential service effectiveness.
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Structural Equations with Latent Variables.
Clogg, C. C., & Bollen, K. A. (1991) · Contemporary Sociology · doi:10.2307/2072165 · Cited by 17,442
Structural Equations with Latent Variables
Bollen, K. A. (1989) · Wiley series in probability and statistics · doi:10.1002/9781118619179 · Cited by 17,277
Discrete Choice Analysis: Theory and Application to Travel Demand.
Uncles, M. D., Ben-Akiva, M., & Lerman, S. R. (1987) · The Journal of the Operational Research Society · doi:10.2307/2582065 · Cited by 5,527
Stated Choice Methods: Analysis and Applications
Louviere, J. J., Hensher, D. A., Swait, J. D., & Adamowicz, W. (2000) · doi:10.1017/cbo9780511753831 · Cited by 4,595
Attractive Quality and Must-Be Quality
Kano, N., Seraku, N., Takahashi, F., & Tsuji, S.-I. (1984) · Cited by 3,435
Traffic Engineering and Control
(2001) · Municipal Benchmarks Assessing Local Performance and Establishing Community Standards · doi:10.4135/9781452233468.n30 · Cited by 1,689
Journal of transport economics and policy
(1969) · Transportation Research · doi:10.1016/0041-1647(69)90163-4 · Cited by 1,542
The Role of the Scale Parameter in the Estimation and Comparison of Multinomial Logit Models
Swait, J., & Louviere, J. (1993) · Journal of Marketing Research · doi:10.1177/002224379303000303 · Cited by 1,217
Transportation Research: Proceedings of CTRG 2017
(2020) · Lecture Notes in Civil Engineering · doi:10.1007/978-981-32-9042-6 · Cited by 818
Cited by
An empirical study of commuters′ satisfactions with taxi service quality in Abeokuta, Nigeria
Olawole, M. O. (2021) · Transportation Research Interdisciplinary Perspectives · doi:10.1016/j.trip.2021.100434 · Cited by 11
Metadata
- Authors
- Eboli, L., & Mazzulla, G.
- Venue
- Transportation Planning and Technology
- Publisher
- Informa UK Limited
- Published
- 2008-10
- Volume
- 31
- Issue
- 5
- Pages
- 509-523
- ISSN
- 0308-1060 (ISSN-L)
- 1029-0354
- OpenAlex
- W1980482122
- Cited by
- 271
- References
- 22
- FWCI
- 9.86
- Type
- journal article
- Language
- en
- Open access
- bronze
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- Eboli, L., & Mazzulla, G. (2008). A Stated Preference Experiment for Measuring Service Quality in Public Transport. Transportation Planning and Technology. https://doi.org/10.1080/03081060802364471
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
