The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Process performance measurement system: A tool to support process-based organizations
Abstract
In order to gain long-term competitive advantages many companies are focusing on business processes wherein functional organizations are replaced by process organizations. In this paper, it is argued that improvement of business processes, radically or stepwise, is essential and should be supported by a holistic process performance measurement system (PPMS). Based on the literature and practical experience - gained through a 2-year project with four enterprises - a framework for conceptualizing and developing a PPMS is presented and lessons learned are outlined.
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The productivity paradox of information technology
Brynjolfsson, E. (1993) · Communications of the ACM · doi:10.1145/163298.163309 · Cited by 2,604
Cited by
Researching performance measurement systems: An information systems perspective
Marchand, M., & Raymond, L. (2008) · International Journal of Operations & Production Management · doi:10.1108/01443570810881802 · Cited by 122
Measuring servitization progress and outcome: the case of ‘advanced services’
Ziaee Bigdeli, A., Baines, T., Schroeder, A., Brown, S., Musson, E., Guang Shi, V., & Calabrese, A. (2018) · Production Planning & Control · doi:10.1080/09537287.2018.1429029 · Cited by 79
Metadata
- Authors
- Kueng, P.
- Venue
- Total Quality Management
- Publisher
- Informa UK Limited
- Published
- 2000-01
- Volume
- 11
- Issue
- 1
- Pages
- 67-85
- ISSN
- 0954-4127 (ISSN-L)
- 1360-0613
- OpenAlex
- W2064908733
- Cited by
- 293
- References
- 2
- FWCI
- 15.65
- Type
- journal article
- Language
- en
- Open access
- closed
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- Kueng, P. (2000). Process performance measurement system: A tool to support process-based organizations. Total Quality Management. https://doi.org/10.1080/0954412007035
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