The Effects of Patient-Centered Communication: Exploring the Mediating Role of Trust in Healthcare Providers
Abstract
This study examined the effects of patient-centered communication (PCC) on two major outcomes: patients' trust in healthcare providers and their evaluation of the quality of healthcare received. Based on conceptual model regarding the impacts of PCC, the former is considered a proximal communication outcome and the latter an intermediate outcome. Both are known to be associated with ultimate health outcomes. Analyses conducted on a dataset of 3273 respondents from the 2012 Health Information National Trends Survey in the U.S. showed that PCC was positively associated with both patients' trust in healthcare providers and evaluation of healthcare quality. Moreover, trust was a significant mediator between PCC and patients' perceptions of the quality of healthcare, and stronger mediation of trust was observed as the frequency of hospital visits increased. Some theoretical and practical implications are discussed.
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Patient-centered care increases patient engagement and establishes a trusting relationship with providers, which enhances communication quality and encourages patient willingness to return for follow-ups.
“This approach increases patient engagement and establishes a trusting relationship with providers, which enhances communication quality and encourages patient willingness to return for follow-ups [62].”
From Toward Safer Diagnoses: A SEIPS-Based Narrative Review of Diagnostic Errors (2026) · cites this paper as [62]
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References 61 · Cited by 171
- Authors
- Hong, H., & Oh, H. J.
- Affiliations
- Chung-Ang University (KR)
- Hong Kong Baptist University (HK)
- Corresponding author
- Oh, Hyun Jee
- Venue
- Health Communication
- Publisher
- Informa UK Limited
- Published
- 2019-02-01
- Volume
- 35
- Issue
- 4
- Pages
- 502-511
- ISSN
- 1041-0236 (ISSN-L)
- 1532-7027
- OpenAlex
- W2912877441
- Cited by
- 171
- References
- 61
- Citations by year
- 2026: 28 · 2025: 44 · 2024: 38 · 2023: 18 · 2022: 21 · 2021: 12 · 2020: 5 · 2019: 4
- FWCI
- 14.31
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Health Communication (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Keywords
- patient-centered communication, trust in healthcare providers, mediation, hospital visits, patient-provider communication, Health Information National Trends Survey
- MeSH terms
- Communication, Health Personnel, Humans, Surveys and Questionnaires, Patient-Centered Care, Trust
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