The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
“Mistakes were made”: Organizations, apologia, and crises of social legitimacy
Abstract
Organizations charged with wrongdoing often face social legitimacy crises and subsequently issue apologiae. Whether the charge is rooted in incompetence, as was Exxon's after the Alaskan oil spill, or a policy choice viewed to be irresponsible, as in the case of Domino's Pizza after a series of fatal automobile accidents, corporate apologists seek to purify their damaged images through a negative strategy of dissociation and a positive strategy of corrective action and reaffirmation of public values. This generic analysis suggests that corporate apologia warrants a distinct line of research due to the significant'differences that distinguish itffbm individualist conceptions of apologia.
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Cites
The Social Responsibility of Business Is to Increase Its Profits
Friedman, M. (2007) · Corporate Ethics and Corporate Governance · doi:10.1007/978-3-540-70818-6_14 · Cited by 11,529
The Double-Edge of Organizational Legitimation
Ashforth, B. E., & Gibbs, B. W. (1990) · Organization Science · doi:10.1287/orsc.1.2.177 · Cited by 2,228
Cited by
Does corporate sustainability impact firm profitability? Evidence from India
Bodhanwala, S., & Bodhanwala, R. (2018) · Management Decision · doi:10.1108/md-04-2017-0381 · Cited by 194
Metadata
- Authors
- Hearit, K. M.
- Venue
- Communication Studies
- Publisher
- Informa UK Limited
- Published
- 1995-03
- Volume
- 46
- Issue
- 1-2
- Pages
- 1-17
- ISSN
- 1051-0974 (ISSN-L)
- 1745-1035
- OpenAlex
- W2038238636
- Cited by
- 288
- References
- 2
- FWCI
- 17.76
- Type
- journal article
- Language
- en
- Open access
- closed
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- Hearit, K. M. (1995). “Mistakes were made”: Organizations, apologia, and crises of social legitimacy. Communication Studies. https://doi.org/10.1080/10510979509368435
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
