The role of provider–patient communication and trust in online sources in Internet use for health-related activities
Abstract
Provider-patient communication is an important factor influencing patients' satisfaction and health outcomes. This study draws upon the uses and gratification theory to examine how individuals' perception of communication with healthcare providers is associated with their Internet use for health-related activities. Using the data from the 2007 Health Information National Trends Survey (HINTS), we found that as individuals perceived their communication with providers to be less patient-centered, they were more likely to engage in various types of online health activities, such as using websites for healthy lifestyles, searching for healthcare providers, and seeking health information. Trust in online health information was also found to be a significant predictor of online health activities. The results of this study emphasized the important role of provider-patient communication in motivating individuals to turn to the Internet for health purposes.
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Participants reported that HCPs had mixed reactions to information from OHCs and social media sites.
“As with traditional online sources, participants reported that HCPs had mixed reactions to information from OHCs and social media sites.[14,16–19]”
From Perceived healthcare provider reactions to patient and caregiver use of online health communities (2014) · cites this paper as [19]
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References 49 · Cited by 228
- Authors
- Hou, J., & Shim, M.
- Affiliations
- University of Georgia (US)
- Corresponding author
- Hou, Jiran
- ORCID
- Shim, Minsun
- Venue
- Journal of Health Communication
- Publisher
- Informa UK Limited
- Published
- 2010-12-10
- Volume
- 15
- Issue
- sup3
- Pages
- 186-199
- ISSN
- 1081-0730 (ISSN-L)
- 1087-0415
- OpenAlex
- W1972680470
- Cited by
- 228
- References
- 49
- Citations by year
- 2026: 8 · 2025: 14 · 2024: 12 · 2023: 11 · 2022: 16 · 2021: 28 · 2020: 18 · 2019: 25 · 2018: 14 · 2017: 12 · 2016: 14 · 2015: 15 · 2014: 18 · 2013: 10 · 2012: 9
- FWCI
- 13.08
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Health Communication (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- provider-patient communication, patient-centered care, online health information seeking, uses and gratifications theory, trust in online health information, internet use for health, health information websites, Health Information National Trends Survey
- MeSH terms
- Attitude to Health, Communication, Female, Health Surveys, Humans, Male, Middle Aged, Motivation, Physician-Patient Relations, United States, Patient-Centered Care, Internet, Trust, Consumer Health Information, Information Seeking Behavior
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