Best Practices in Online Therapy
Abstract
This article discusses important issues in delivery of best practice Internet-based therapy (etherapy). Etherapy is first defined as the interaction between a consumer and a therapist via the Internet (commonly via e-mail) in association with the use of a structured web-based clinical treatment program. A summary of the professional and ethical issues is provided, along with illustrated examples of best-practice principles experienced in clinical and research work by members of the Swinburne University of Technology Etherapy Unit (formerly the Etherapy Research, Education, and Training Unit in the Department of General Practice at Monash University). Etherapy has been found to be effective in treating a range of psychological disorders. Future research investigating methods of enhancing consumers' ability to engage in etherapy should further increase the effectiveness of this type of therapy.
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Web-based mental health interventions are increasingly being used in the work environment.
“Web-based mental health interventions are increasingly being used in the work environment as they have the advantage of being cost-effective, efficient, anonymous, location-independent, flexible, and empowering. They are regularly used for both prevention and intervention [5-10].”
From Acceptability of Web-Based Mental Health Interventions in the Workplace: Systematic Review (2022) · cites this paper as [6]
Web-based interventions have multiple flaws, including technical difficulties, ethical concerns, increased attrition rates, and low engagement in the absence of professional support.
“Web-based interventions also have multiple flaws, including technical difficulties, ethical concerns, increased attrition rates, and low engagement in the absence of guidance by professional support [6,11].”
From Acceptability of Web-Based Mental Health Interventions in the Workplace: Systematic Review (2022) · cites this paper as [6]
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References 28 · Cited by 185
- Authors
- Abbott, J.-A. M., Klein, B., & Ciechomski, L.
- Affiliations
- Swinburne University of Technology (AU)
- Monash University (AU)
- Corresponding author
- Klein, Britt
- Venue
- Journal of Technology in Human Services
- Publisher
- Informa UK Limited
- Published
- 2008-07-03
- Volume
- 26
- Issue
- 2-4
- Pages
- 360-375
- ISSN
- 0740-445X (ISSN-L)
- 1522-8835
- 1522-8991
- OpenAlex
- W2143720761
- Cited by
- 185
- References
- 28
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 5 · 2023: 7 · 2022: 12 · 2021: 10 · 2020: 14 · 2019: 25 · 2018: 7 · 2017: 10 · 2016: 14 · 2015: 13 · 2014: 12 · 2013: 13 · 2012: 15
- FWCI
- 9.09
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Technology in Human Services (publishedVersion)
- FedUni ResearchOnline (Federation University Australia) (submittedVersion)
- Swinburne figshare (Swinburne University of Technology) (submittedVersion)
- Funders
- Australian Rotary Health
- Swinburne University of Technology
- Medical Research Council
- Topics
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Keywords
- online therapy, professional ethics, best practices, mental illness, customer engagement
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