Aisha: A Custom AI Library Chatbot Using the ChatGPT API
Abstract
This article focuses on the development of a custom chatbot for Zayed University Library (United Arab Emirates) using Python and the ChatGPT API. The chatbot, named Aisha, was designed to provide quick and efficient reference and support services to students and faculty outside the library’s regular operating hours. The article also discusses the benefits of chatbots in academic libraries, and reviews the early literature on ChatGPT's applicability in this field. The article describes the development process, perceived capabilities and limitations of the bot, and plans for further development. This project represents the first fully reported attempt to explore the potential of a ChatGPT-based bot in academic libraries, and provides insights into the future of AI-based chatbot technology in this context.
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Traditional library services often struggle to meet real-time demand.
“While traditional library services remain valuable, they often struggle to meet real-time demand (Lappalainen & Narayanan, 2023).”
From Using Agentic <scp>AI</scp> to Enhance the Quality of Academic Libraries’ Responses for Student Queries (2025) · cites this paper as Lappalainen & Narayanan, 2023
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References 22 · Cited by 89
- Authors
- Lappalainen, Y., & Narayanan, N.
- Affiliations
- Library and Learning Commons, Zayed University, Dubai, United Arab Emirates
- Zayed University (AE)
- Venue
- Journal of Web Librarianship
- Publisher
- Informa UK Limited
- Published
- 2023-06-14
- Volume
- 17
- Issue
- 3
- Pages
- 37-58
- ISSN
- 1932-2909 (ISSN-L)
- 1932-2917
- OpenAlex
- W4380789072
- Cited by
- 89
- References
- 22
- Citations by year
- 2026: 17 · 2025: 35 · 2024: 32 · 2023: 5
- FWCI
- 20.89
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Web Librarianship (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Information Systems › Web and Library Services
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Physical Sciences › Computer Science › Information Systems › Library Science and Information
- Keywords
- chatbots, ChatGPT API, academic libraries, reference services, library support, artificial intelligence in libraries, library automation
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