Cited by 1,361Telemedicine and Telehealth ImplementationCOVID-19 and healthcare impactsHealthcare during COVID-19 Pandemic

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COVID-19 transforms health care through telemedicine: Evidence from the field

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Mann, Devin M, Chen, Ji, Chunara, Rumi, Testa, Paul A, Nov, Oded·2020·Journal of the American Medical Informatics Association

DOI 10.1093/jamia/ocaa072PMC PMC7188161

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Abstract

This study provides data on the feasibility and impact of video-enabled telemedicine use among patients and providers and its impact on urgent and nonurgent healthcare delivery from one large health system (NYU Langone Health) at the epicenter of the coronavirus disease 2019 (COVID-19) outbreak in the United States. Between March 2nd and April 14th 2020, telemedicine visits increased from 102.4 daily to 801.6 daily. (683% increase) in urgent care after the system-wide expansion of virtual urgent care staff in response to COVID-19. Of all virtual visits post expansion, 56.2% and 17.6% urgent and nonurgent visits, respectively, were COVID-19–related. Telemedicine usage was highest by patients 20 to 44 years of age, particularly for urgent care. The COVID-19 pandemic has driven rapid expansion of telemedicine use for urgent care and nonurgent care visits beyond baseline periods. This reflects an important change in telemedicine that other institutions facing the COVID-19 pandemic should anticipate.

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Authors: Mann, D. M., Chen, J., Chunara, R., Testa, P. A., & Nov, O.
Affiliations: NYU Langone Health (US)
New York University (US)
Corresponding author: Mann, Devin M
ORCID: Chen, Ji
Chunara, Rumi
Testa, Paul A
Nov, Oded
Venue: Journal of the American Medical Informatics Association
Publisher: Oxford University Press (OUP)
Published: 2020-05-29
Volume: 27
Issue: 7
Pages: 1132-1135
ISSN: 1067-5027 (ISSN-L)
1527-974X
DOI: 10.1093/jamia/ocaa072
PMC: PMC7188161
OpenAlex: W3019006697
Cited by: 1,361
References: 7
Citations by year: 2026: 55 · 2025: 87 · 2024: 164 · 2023: 220 · 2022: 301 · 2021: 368 · 2020: 161
FWCI: 196.33
Type: journal article
Language: en
Open access: bronze
doi.org
Licence: academic.oup.com/journals/pages/open_access/funder_policies/chorus/standard_publication_model (vor)
Locations: Journal of the American Medical Informatics Association (publishedVersion)
PubMed Central (publishedVersion)
PubMed (publishedVersion)
Funders: National Science Foundation (#1928614)
Topics: Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Health Sciences › Medicine › Oncology › COVID-19 and healthcare impacts
Physical Sciences › Computer Science › Information Systems › Healthcare during COVID-19 Pandemic
Keywords: telemedicine, COVID-19 pandemic, urgent care, virtual visits, health system response, patient demographics
MeSH terms: Betacoronavirus, COVID-19, SARS-CoV-2, Adult, Aged, Aged, 80 and over, Ambulatory Care, Humans, Middle Aged, New York City, Pneumonia, Viral, Telemedicine, Age Distribution, Coronavirus Infections, Young Adult, Pandemics

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COVID-19 transforms health care through telemedicine: Evidence from the field

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