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Cited by 458

The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.

Family satisfaction with care in the intensive care unit: Results of a multiple center study*

Heyland, Daren K., Rocker, Graeme M., Dodek, Peter M., Kutsogiannis, Demetrios J., Konopad, Elsie, Cook, Deborah J., Peters, Sharon, Tranmer, Joan E., O’Callaghan, Christopher J.·2002·Critical Care Medicine
DOI 10.1097/00003246-200207000-00002
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Abstract

OBJECTIVE: To determine the level of satisfaction of family members with the care that they and their critically ill relative received. DESIGN: Prospective cohort study. SETTING: Six university-affiliated intensive care units across Canada. METHODS: We administered a validated questionnaire to family members who made at least one visit to intensive care unit patients who received mechanical ventilation for >48 hrs. We obtained self-rated levels of satisfaction with 25 key aspects of care related to the overall intensive care unit experience, communication, and decision making. For family members of survivors, the questionnaire was administered while the patient was still in the hospital. For family members of nonsurvivors, the questionnaire was mailed out to the family member 3-4 wks after the patient's death. MAIN RESULTS: A total of 891 family members received questionnaires; 624 were returned (70% response rate). The majority of respondents were satisfied with overall care and with overall decision making (mean +/- sd item score, 84.3 +/- 15.7 and 75.9 +/- 26.4, respectively). Families reported the greatest satisfaction with nursing skill and competence (92.4 +/- 14.0), the compassion and respect given to the patient (91.8 +/- 15.4), and pain management (89.1 +/- 16.7). They were least satisfied with the waiting room atmosphere (65.0 +/- 30.6) and frequency of physician communication (70.7 +/- 29.0). The variables significantly associated with overall satisfaction in a regression analysis were completeness of information received, respect and compassion shown to the patient and family member, and the amount of health care received. Satisfaction varied significantly across sites. CONCLUSIONS: Most family members were highly satisfied with the care provided to them and their critically ill relative in the intensive care unit. Efforts to improve the nature of interactions and communication with families are likely to lead to improvements in satisfaction.

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Metadata

Authors
Heyland, D. K., Rocker, G. M., Dodek, P. M., Kutsogiannis, D. J., Konopad, E., Cook, D. J., Peters, S., Tranmer, J. E., & O’Callaghan, C. J.
Venue
Critical Care Medicine
Publisher
Ovid Technologies (Wolters Kluwer Health)
Published
2002-07
Volume
30
Issue
7
Pages
1413-1418
ISSN
0090-3493 (ISSN-L)
DOI
10.1097/00003246-200207000-00002
OpenAlex
W2115791689
Cited by
458
References
12
FWCI
52.75
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Family satisfaction with care in the intensive care unit: Results of a multiple center study*. https://app.cochat.ai/papers/10.1097/00003246-200207000-00002
The paper
Heyland, D. K., Rocker, G. M., Dodek, P. M., Kutsogiannis, D. J., Konopad, E., Cook, D. J., Peters, S., Tranmer, J. E., & O’Callaghan, C. J. (2002). Family satisfaction with care in the intensive care unit: Results of a multiple center study*. Critical Care Medicine. https://doi.org/10.1097/00003246-200207000-00002

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.