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Coping With the Neonatal Intensive Care Unit Experience: Parents' Strategies and Views of Staff Support
Abstract
It is stressful for parents to have an infant in the neonatal intensive care unit (NICU). To better understand the parents' experience and the role of staff, we examined parental reports of their NICU experiences, coping strategies, and views of the ways NICU staff supported them. Between June and July 2007, we interviewed 29 current and graduate parents from the study institution's NICU. A trained researcher conducted all interviews, which were recorded and transcribed. This was a qualitative analysis of prospectively collected interview data. Parents used the following coping strategies: (1) participating in care of the child; (2) getting away from the NICU; (3) gathering information; (4) involvement of friends and family; and (5) engagement with other NICU parents. Staff can support the parents' coping strategies in the following ways: (1) facilitating participation of the parents with the infant's care; (2) emphasizing documentation of the infant's progress; (3) demonstrating affection for the infant; (4) addressing concerns that make parents hesitant to leave the NICU; (5) providing accurate, consistent clinical information; (6) limiting unscheduled nonemergency phone calls; and (7) arranging voluntarily activities or programs in which parents whose infants have similar medical conditions may interact.
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This study suggests that the process of engaging in new NICU-acquaintances continues after discharge.
“The action of engaging in new NICU-acquaintances has previously been described as a coping-strategy at the NICU [37], and this study suggests that the process continues after discharge.”
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Metadata
- Authors
- Smith, V. C., SteelFisher, G. K., Salhi, C., & Shen, L. Y.
- Affiliations
- Beth Israel Deaconess Medical Center (US)
- Venue
- Journal of Perinatal & Neonatal Nursing
- Published
- 2012-10
- Volume
- 26
- Issue
- 4
- Pages
- 343-352
- ISSN
- 0893-2190 (ISSN-L)
- OpenAlex
- W2033700914
- Cited by
- 106
- References
- 18
- Citations by year
- 2026: 1 · 2025: 5 · 2024: 6 · 2023: 7 · 2022: 7 · 2021: 12 · 2020: 12 · 2019: 14 · 2018: 7 · 2017: 8 · 2016: 8 · 2015: 8 · 2014: 6 · 2013: 5
- FWCI
- 5.33
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The Journal of Perinatal & Neonatal Nursing (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Pediatrics, Perinatology and Child Health › Infant Development and Preterm Care
- Health Sciences › Medicine › Critical Care and Intensive Care Medicine › Family and Patient Care in Intensive Care Units
- Social Sciences › Psychology › Clinical Psychology › Family and Disability Support Research
- Keywords
- neonatal intensive care unit, parental experiences, coping strategies, parental involvement in infant care, family support, parental stress, parent support groups
- MeSH terms
- Adaptation, Psychological, Adult, Attitude of Health Personnel, Critical Care, Female, Follow-Up Studies, Humans, Infant, Newborn, Intensive Care Units, Neonatal, Interviews as Topic, Male, Parents, Professional-Family Relations, Self-Help Groups, Stress, Psychological, Time Factors, Qualitative Research
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