The DOI matches its Crossref record.
The success and failure of performance measurement initiatives: Perceptions of participating managers
Abstract
This paper investigates the success and failure of performance measurement system design interventions in ten companies. In each case, the senior management team was facilitated through a management process to redesign their performance measurement systems. Analysis of the initial pilot case studies suggested three important differences between companies that proceeded to implement the measures agreed during the process and those that did not. Post intervention semi‐structured interviews with the directors and managers directly involved revealed two main perceived drivers of implementation and four perceived factors that block implementation. The results are of specific interest for performance measurement system implementation but have wider implications for our view of management commitment in change management.
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Citations
Cited by
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Järvinen, J., & Karjaluoto, H. (2015) · Industrial Marketing Management · doi:10.1016/j.indmarman.2015.04.009 · Cited by 364
Sustainability measurement system: a reference model proposal
Delai, I., & Takahashi, S. (2011) · Social Responsibility Journal · doi:10.1108/17471111111154563 · Cited by 185
Impact of e‐procurement on procurement practices and performance
Quesada, G., González, M. E., Mueller, J., & Mueller, R. (2010) · Benchmarking: An International Journal · doi:10.1108/14635771011060576 · Cited by 74
Metadata
- Authors
- Bourne, M., Neely, A., Platts, K., & Mills, J.
- Venue
- International Journal of Operations & Production Management
- Publisher
- Emerald
- Published
- 2002-11
- Volume
- 22
- Issue
- 11
- Pages
- 1288-1310
- ISSN
- 0144-3577 (ISSN-L)
- OpenAlex
- W1480255171
- Cited by
- 403
- References
- 0
- FWCI
- 8.23
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The success and failure of performance measurement initiatives: Perceptions of participating managers. https://app.cochat.ai/papers/10.1108/01443570210450329
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- Bourne, M., Neely, A., Platts, K., & Mills, J. (2002). The success and failure of performance measurement initiatives: Perceptions of participating managers. International Journal of Operations & Production Management. https://doi.org/10.1108/01443570210450329
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
