The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Internet banking adoption among mature customers: early majority or laggards?
Abstract
Finland is a world leader in electronic banking, and over 39.8 percent of all retail banking transactions were made over the Internet in August 2000. Using the data of a large survey, we analyzed mature customers’ Internet banking behavior. Internet banking was the third popular mode of payment among mature customers. Household income and education were found to have a significant effect on the adoption of the Internet as a banking channel, so that over 30 percent of wealthy and well‐educated mature males make e‐banking their primary mode of making payments. Perceived difficulty in using computers combined with the lack of personal service in e‐banking were found to be the main barriers of Internet banking adoption among mature customers. Internet banking was also found to be more unsecured among mature customers than bank customers in general.
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Moore, G. C., & Benbasat, I. (1991) · Information Systems Research · doi:10.1287/isre.2.3.192 · Cited by 9,150
Cited by
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Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004) · Internet Research · doi:10.1108/10662240410542652 · Cited by 1,772
Self-citationMapping the reasons for resistance to internet banking: A means-end approach
Kuisma, T., Laukkanen, T., & Hiltunen, M. (2007) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2006.08.006 · Cited by 530
Investigating the effects of smart technology on customer dynamics and customer experience
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2017.11.014 · Cited by 286
Metadata
- Authors
- Mattila, M., Karjaluoto, H., & Pento, T.
- Venue
- Journal of Services Marketing
- Publisher
- Emerald
- Published
- 2003-09-01
- Volume
- 17
- Issue
- 5
- Pages
- 514-528
- ISSN
- 0887-6045 (ISSN-L)
- OpenAlex
- W1987870525
- Cited by
- 370
- References
- 1
- FWCI
- 17.55
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
