The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Effects of music in service environments: a field study
Abstract
Reports the findings of a controlled field study examining the effects of background music on shopping behavior in a traditional service environment: a supermarket. Finds that musical preference influenced both the amount of time and money shoppers spent in the service environment, although musical tempo and volume had no observable effects. Provides additional insight into the effects of background music on shopping behavior as well as some important considerations for the design of retail and service environments and ambience.
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Citations
Cites
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Cited by
Atmospheric Effects on Shopping Behavior
Turley, L. W., & Milliman, R. E. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00010-7 · Cited by 1,923
Mall atmospherics: the interaction effects of the mall environment on shopping behavior
Michon, R., Chebat, J.-C., & Turley, L. W. (2005) · Journal of Business Research · doi:10.1016/j.jbusres.2003.07.004 · Cited by 403
The effects of music tempo on simulated driving performance and vehicular control
Brodsky, W. (2001) · Transportation Research Part F: Traffic Psychology and Behaviour · doi:10.1016/s1369-8478(01)00025-0 · Cited by 271
Roschk, H., Loureiro, S. M. C., & Breitsohl, J. (2017) · Journal of Retailing · doi:10.1016/j.jretai.2016.10.001 · Cited by 267
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, D., Coughlan, J., & R. Mullen, M. (2013) · Journal of Services Marketing · doi:10.1108/08876041311330753 · Cited by 183
Metadata
- Authors
- Duncan Herrington, J.
- Venue
- Journal of Services Marketing
- Publisher
- Emerald
- Published
- 1996-04-01
- Volume
- 10
- Issue
- 2
- Pages
- 26-41
- ISSN
- 0887-6045 (ISSN-L)
- OpenAlex
- W1982004847
- Cited by
- 224
- References
- 1
- FWCI
- 1.78
- Type
- journal article
- Language
- en
- Open access
- closed
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- Duncan Herrington, J. (1996). Effects of music in service environments: a field study. Journal of Services Marketing. https://doi.org/10.1108/08876049610114249
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
