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Performance measurement in the public sector: strategies to cope with the risks of performance measurement
Abstract
Many public, professional organizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the functions of and forums for performance measurement; strategically limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective.
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Citations
Cited by
The use of performance measurement systems in the public sector: Effects on performance
Speklé, R. F., & Verbeeten, F. H. M. (2014) · Management Accounting Research · doi:10.1016/j.mar.2013.07.004 · Cited by 448
The Use and Usefulness of Performance Measures in the Public Sector
Propper, C. (2003) · Oxford Review of Economic Policy · doi:10.1093/oxrep/19.2.250 · Cited by 340
Performance management practices in public sector organizations: Impact on performance
Verbeeten, F. H. M. (2008) · Accounting, Auditing & Accountability Journal · doi:10.1108/09513570810863996 · Cited by 338
Constructing performance measurement in the public sector
Arnaboldi, M., & Azzone, G. (2010) · Critical Perspectives on Accounting · doi:10.1016/j.cpa.2010.01.016 · Cited by 145
Tu, W., & Gong, T. (2022) · Public Management Review · doi:10.1080/14719037.2021.1930123 · Cited by 62
Metadata
- Authors
- de Bruijn, H.
- Venue
- International Journal of Public Sector Management
- Publisher
- Emerald
- Published
- 2002-12-01
- Volume
- 15
- Issue
- 7
- Pages
- 578-594
- ISSN
- 0951-3558 (ISSN-L)
- OpenAlex
- W2046220575
- Cited by
- 292
- References
- 0
- FWCI
- 18.20
- Type
- journal article
- Language
- en
- Open access
- closed
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- de Bruijn, H. (2002). Performance measurement in the public sector: strategies to cope with the risks of performance measurement. International Journal of Public Sector Management. https://doi.org/10.1108/09513550210448607
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
