The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Solutions offerings: a critical review and reconceptualisation
Open accessAbstract
Purpose: The purpose of this paper is to offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions and connect their different characteristics. Design/methodology/approach: The paper takes a critical review of the relevant literature, 28 contributions being identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real‐world examples. Findings: There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically. Research limitations/implications: The sample of subject‐specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions. Originality/value: This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.
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Citations
Cites
The social psychology of creativity: A componential conceptualization.
Amabile, T. M. (1983) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.45.2.357 · Cited by 4,034
Toward a design theory of problem solving
Jonassen, D. H. (2000) · Educational Technology Research and Development · doi:10.1007/bf02300500 · Cited by 2,114
Service portraits in service research: a critical review
Edvardsson, B., Gustafsson, A., & Roos, I. (2005) · International Journal of Service Industry Management · doi:10.1108/09564230510587177 · Cited by 763
Metadata
- Authors
- Nordin, F., & Kowalkowski, C.
- Venue
- Journal of Service Management
- Publisher
- Emerald
- Published
- 2010-08-10
- Volume
- 21
- Issue
- 4
- Pages
- 441-459
- ISSN
- 1757-5818 (ISSN-L)
- OpenAlex
- W2040262273
- Cited by
- 271
- References
- 3
- FWCI
- 44.45
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
