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Successful implementation of Six Sigma: benchmarking General Electric Company
Abstract
The Six Sigma phenomenon has followed the TQM movement as the latest thrust for many companies seeking to improve their performance and effectiveness. The purpose of this paper is to review the basic concepts of Six Sigma, its benefits, and successful approaches for implementation. In particular, we benchmark the practices of the General Electric Company, one of the leaders and innovators in implementing the process. We conclude that keys for successful implementation include upper management support and involvement, organizational infrastructure, training, tools, and links to human resources‐based actions.
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Cited by
Operational research from Taylorism to Terabytes: A research agenda for the analytics age
Mortenson, M. J., Doherty, N. F., & Robinson, S. (2015) · European Journal of Operational Research · doi:10.1016/j.ejor.2014.08.029 · Cited by 235
Mundra, N., & Mishra, R. P. (2021) · Procedia CIRP · doi:10.1016/j.procir.2021.01.147 · Cited by 26
An integrated DEMATEL Six Sigma hybrid framework for manufacturing process improvement
Gupta, A., Sharma, P., Jain, A., Xue, H., Malik, S. C., & Jha, P. C. (2023) · Annals of Operations Research · doi:10.1007/s10479-019-03341-9 · Cited by 24
Metadata
- Authors
- Henderson, K. M., & Evans, J. R.
- Venue
- Benchmarking: An International Journal
- Publisher
- Emerald
- Published
- 2000-10-01
- Volume
- 7
- Issue
- 4
- Pages
- 260-282
- ISSN
- 1463-5771 (ISSN-L)
- OpenAlex
- W2006349227
- Cited by
- 416
- References
- 0
- FWCI
- 4.27
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Successful implementation of Six Sigma: benchmarking General Electric Company. https://app.cochat.ai/papers/10.1108/14635770010378909
- The paper
- Henderson, K. M., & Evans, J. R. (2000). Successful implementation of Six Sigma: benchmarking General Electric Company. Benchmarking: An International Journal. https://doi.org/10.1108/14635770010378909
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
