What goes around comes around: the impact of personal conflict style on work conflict and stress
Abstract
Conflict styles are typically seen as a response to particular situations. By contrast, we argue that individual conflict styles may shape an employee's social environment, affecting the level of ongoing conflict and thus his or her experience of stress. Using data from a hospital‐affiliated clinical department, we find that those who use a more integrative style experience lower levels of task conflict, reducing relationship conflict, which reduces stress. Those who use a more dominating or avoiding style experience higher levels of task conflict, increasing relationship conflict and stress. We conclude that an employee's work environment is, in part, of his or her own making.
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Individuals with high concern for themselves tend to use dominating or integrating conflict management styles and experience lower work stress, while those with low concern use avoidant or obliging styles and experience higher work stress.
“Individuals who have a high concern for themselves have personal internal resources and are more skilled in ensuring that their interests are represented when urgent needs arise and as a result, these individuals experience lower levels of work stress.These individuals tend to use a dominating or integrating (problem-solving) conflict management style.Conversely, individuals who have a low concern”
From Conflict management style, supportive work environments and the experience of work stress in emergency nurses (2016) · cites this paper as Friedman et al. 2000
Conflict management style may directly affect the level of work stress.
“Thus, the conflict management style rendered in response to conflict may directly affect the level of work stress and may be an important determinant of work stress in emergency department nurses (Friedman et al. 2000, Montoro-Rodriguez & Small 2006, Vivar 2006, Sportsman & Hamilton 2007).”
From Conflict management style, supportive work environments and the experience of work stress in emergency nurses (2016) · cites this paper as Friedman et al. 2000
A supportive work environment may lessen the negative effects of conflict management style on overall work stress.
“Although findings in the literature indicate that supportive work environments and conflict management styles are directly related to work stress, it is thought that the individual's perception of their work environment may lessen the negative effects of conflict management style on overall work stress (Friedman et al. 2000, Rhodes Rhoades & Eisenberger 2002).”
From Conflict management style, supportive work environments and the experience of work stress in emergency nurses (2016) · cites this paper as Friedman et al. 2000
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References 57 · Cited by 500
- Authors
- Friedman, R. A., Tidd, S. T., Currall, S. C., & Tsai, J. C.
- Affiliations
- Vanderbilt University (US)
- University College London (GB)
- Venue
- International Journal of Conflict Management
- Publisher
- Emerald
- Published
- 2000-01-01
- Volume
- 11
- Issue
- 1
- Pages
- 32-55
- ISSN
- 1044-4068 (ISSN-L)
- OpenAlex
- W1995364236
- Cited by
- 500
- References
- 57
- Citations by year
- 2026: 12 · 2025: 9 · 2024: 27 · 2023: 10 · 2022: 15 · 2021: 21 · 2020: 17 · 2019: 21 · 2018: 20 · 2017: 22 · 2016: 27 · 2015: 41 · 2014: 45 · 2013: 25 · 2012: 29
- FWCI
- 22.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Conflict Management (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Conflict Management and Negotiation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Sociology and Political Science › Workplace Violence and Bullying
- Keywords
- workplace conflict, occupational stress, task conflict, relationship conflict, workplace social environment
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