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Cited by 124Ethics and Social Impacts of AIKnowledge Management and TechnologyImpact of AI and Big Data on Business and Society

The DOI matches its Crossref record; 77 of the 77 references it cites were found in a registry or an index.

AI in knowledge sharing, which ethical challenges are raised in decision-making processes for organisations?

Open access
Rezaei, Mojtaba, Pironti, Marco, Quaglia, Roberto·2025·Management Decision
DOI 10.1108/md-10-2023-2023
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Abstract

Purpose: This study aims to identify and assess the key ethical challenges associated with integrating artificial intelligence (AI) in knowledge-sharing (KS) practices and their implications for decision-making (DM) processes within organisations. Design/methodology/approach: The study employs a mixed-methods approach, beginning with a comprehensive literature review to extract background information on AI and KS and to identify potential ethical challenges. Subsequently, a confirmatory factor analysis (CFA) is conducted using data collected from individuals employed in business settings to validate the challenges identified in the literature and assess their impact on DM processes. Findings: The findings reveal that challenges related to privacy and data protection, bias and fairness and transparency and explainability are particularly significant in DM. Moreover, challenges related to accountability and responsibility and the impact of AI on employment also show relatively high coefficients, highlighting their importance in the DM process. In contrast, challenges such as intellectual property and ownership, algorithmic manipulation and global governance and regulation are found to be less central to the DM process. Originality/value: This research contributes to the ongoing discourse on the ethical challenges of AI in knowledge management (KM) and DM within organisations. By providing insights and recommendations for researchers, managers and policymakers, the study emphasises the need for a holistic and collaborative approach to harness the benefits of AI technologies whilst mitigating their associated risks.

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Research works printed but not linked: 6

  1. Brodie, 2012, On Knowledge Base Management Systems: Integrating Artificial Intelligence and Database Technologies
  2. Dignum, 2020, The Oxford Handbook of Ethics of AI, 215
  3. Field, 2013, Discovering Statistics Using IBM SPSS Statistics
  4. IBM Data and AI Team, 2023, IBM Blog
  5. Magyar, 2018, Can AI drive more ethical retail?, Forbes
  6. Mojtaba, 2022, Sustainable Business Concepts and Practices, 1298

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Metadata

Authors
Rezaei, M., Pironti, M., & Quaglia, R.
Affiliations
  • Università Cattolica del Sacro Cuore (IT)
  • University of Turin (IT)
  • ESCP Business School (GB)
ORCID
Venue
Management Decision
Publisher
Emerald
Published
2024-04-25
Volume
63
Issue
10
Pages
3369-3388
ISSN
  • 0025-1747 (ISSN-L)
  • 1758-6070
DOI
10.1108/md-10-2023-2023
OpenAlex
W4395071526
Cited by
123
References
77
Citations by year
2026: 69 · 2025: 50 · 2024: 4
FWCI
51.21
Type
journal article
Language
en
Open access
Licence
other-oa
Locations
  • Management Decision (publishedVersion)
  • Institutional Research Information System University of Turin (University of Turin) (submittedVersion, other-oa)
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Ethics and Social Impacts of AI
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Technology
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Keywords
AI ethics, knowledge sharing, knowledge management, organizational decision-making, privacy and data protection, algorithmic bias, transparency and explainability, accountability and responsibility, AI and employment, intellectual property, algorithmic manipulation, AI regulation

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