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Cited by 9E-Government and Public ServicesTechnology Adoption and User BehaviourPublic Policy and Administration Research

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Use levels of electronic government services among German citizens: An empirical analysis of objective household and personal predictors

Gerpott, Torsten J., Ahmadi, Nima·2016·Transforming Government: People, Process and Policy
DOI 10.1108/tg-05-2016-0025
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Abstract

Purpose: To better understand the use intensity of e-government service offerings among citizens, a considerable number of studies have examined correlations between various attitudinal constructs related to such offerings and citizens’ service adoption (intentions). This investigational paper aims to take a different angle by exploring associations between a set of 11 objectively identifiable household and individual behavioral and socio-demographic characteristics on the one side and three levels of e-government services use on the other. Design/methodology/approach: The empirical analysis is based on survey responses of a random sample of 17,012 individuals residing in Germany. Findings: Ordinal logistic regression analysis suggests that citizens with low use levels of public e-service offerings are most likely younger male persons with low levels of computer literacy, internet affinity and education, who have a migration background and live in small mid-level-income households located in rural communities. Practical implications: The findings imply that public institutions may find it difficult to rapidly raise e-government acceptance by distributing only “technocratic” information explaining various service options. Public authorities should consider supplementing “pure” information programs by measures which ensure that the software of e-government service platforms is designed in a way guaranteeing a very high level of “usability”. Furthermore, they should analyze whether the benefits of providing e-government services in specific foreign languages outweigh the costs of such a service extension. If this is the case, an easy-to-use software menu item should be introduced which enables citizens to switch to another common foreign language. Originality/value: The contribution of this paper results from the analysis of a set of objective predictors of e-government service use in a large random sample of citizens residing in Germany, whereas most prior studies are based on surveys of small convenience samples in other countries.

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Metadata

Authors
Gerpott, T. J., & Ahmadi, N.
Affiliations
University of Duisburg-Essen (DE)
Venue
Transforming Government: People, Process and Policy
Publisher
Emerald
Published
2016-10-17
Volume
10
Issue
4
Pages
637-668
ISSN
1750-6166 (ISSN-L)
DOI
10.1108/tg-05-2016-0025
OpenAlex
W2549905758
Cited by
9
References
4
Citations by year
2026: 1 · 2025: 1 · 2023: 3 · 2022: 1 · 2021: 1 · 2019: 1 · 2018: 1
FWCI
3.37
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
Transforming Government People Process and Policy (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Public Administration › Public Policy and Administration Research
Keywords
e-government services, computer literacy, sociodemographic predictors, rural residence, household income, usability, migration background, German citizens

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CoChat. (2026). Citation check: Use levels of electronic government services among German citizens: An empirical analysis of objective household and personal predictors. https://app.cochat.ai/papers/10.1108/tg-05-2016-0025
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Gerpott, T. J., & Ahmadi, N. (2016). Use levels of electronic government services among German citizens: An empirical analysis of objective household and personal predictors. Transforming Government: People, Process and Policy. https://doi.org/10.1108/tg-05-2016-0025