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Managing the Unexpected: Assuring High Performance in an Age of Complexity
Abstract
High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show readers how to respond to unexpected challenges with flexibility rather than rigidity and to reduce the disruptive effects of change by using tools such as sensemaking, stress reduction, migrating decisions, and labeling. Introducing the powerful new concept of mindfulness, the authors outline five qualities of the mindful organization and the organizational skills needed to achieve them. Each concept is clearly expressed in vivid case studies of organizations that demonstrate mindful practices in action. A Book in the University of Michigan Business School Series Voted Best HR Book of 2001 by HR.com
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Cited by
Sensemaking in organizations: Taking stock and moving forward
Maitlis, S., & Christianson, M. (2014) · Academy of Management Annals · doi:10.5465/19416520.2014.873177 · Cited by 1,764
A Socially Embedded Model of Thriving at Work
Spreitzer, G., Sutcliffe, K., Dutton, J., Sonenshein, S., & Grant, A. M. (2005) · Organization Science · doi:10.1287/orsc.1050.0153 · Cited by 1,604
Standards for ecologically successful river restoration
PALMER, M. A., BERNHARDT, E. S., ALLAN, J. D., LAKE, P. S., ALEXANDER, G., BROOKS, S., CARR, J., CLAYTON, S., DAHM, C. N., FOLLSTAD SHAH, J., et al. (2005) · Journal of Applied Ecology · doi:10.1111/j.1365-2664.2005.01004.x · Cited by 1,578
The biopsychosocial model 25 years later: principles, practice, and scientific inquiry
Borrell-Carrio, F. (2004) · The Annals of Family Medicine · doi:10.1370/afm.245 · Cited by 1,546
Developing design propositions through research synthesis
Denyer, D., Tranfield, D., & van Aken, J. E. (2008) · Organization Studies · doi:10.1177/0170840607088020 · Cited by 1,057
Metadata
- Venue
- Work Study
- Publisher
- Emerald
- Published
- 2002-07-01
- Volume
- 51
- Issue
- 4
- ISSN
- 0043-8022 (ISSN-L)
- OpenAlex
- W1914118524
- Cited by
- 1,950
- References
- 0
- FWCI
- 99.85
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
