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Cited by 11E-Government and Public ServicesSmart Cities and TechnologiesPublic Administration in Developing Nations

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

Study on The Impact of Artificial Intelligence on Government E-service in Dubai

Marri, Amna Al, Albloosh, Fatma, Moussa, Sherif, Elmessiry, Haythem·2019·2019 International Conference on Digitization (ICD)
DOI 10.1109/icd47981.2019.9105866
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Abstract

AI has become a phenomenon of interest in the current world of technological advancement. There are many applications of this technology, including its usage to facilitate government activities. Dubai has taken note of multiple application of AI and thus integrated it into its e-services sector. Accordingly, the purpose of this study is to investigate the impact of AI on government e-service in Dubai. The findings of the study indicated that AI is highly beneficial at both individual and organizational level, government and the private sector are responsible for its adoption. This study also found that there are both positive and negative response to the use of AI in the government services. Users are impressed by the positive impact, while others fear that AI might take over, resulting in job loss. There are limitations associated with the use of AI. However, they can be overcome by developing effective strategies. The key recommendations provided in this study include use of national values in the course of developing an AI system, effective address of societal problems, and provision of assistance to people to adapt to the transformation caused by AI.

Overview

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Crossref · 10.1109/icd47981.2019.9105866

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1 of 1 references verified0 citation errors · 0 not checkable

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Citations

Cites

Research works printed but not linked: 14

  1. 10.1093/comjnl/bxy082 · DOI
  2. dubai, 2018, Artificial intelligence Investment opportunity brief, 1
  3. 10.1007/s00521-016-2404-7 · DOI
  4. steutel-maron, 2017, How can Israel and The Netherlands capitalize the smart water tech revolution?, Startup Nation
  5. 0, Weber Shandwick ” AI-ready or not Artificial Intelligence here we come
  6. 2017, PwC., Bot Me A revolutionary partnership How AI is pushing man and machine closer together
  7. 10.9734/BJMCS/2017/29015 · DOI
  8. 10.2196/11604 · DOI
  9. mehr, 2017, Artificial intelligence for citizen services government, Harvard Ash Center Technology & Democracy Fellow
  10. 10.1613/jair.1.11210 · DOI
  11. miailhe, 2017, The third age of artificial intelligence, Journal of Field Actions Special, 6
  12. stickel, 2017, Digital natives and digital immigrants: Exploring online harassment victimization by generational age, International Journal of Cyber Criminology, 11, 39
  13. swindell, 2018, Dubai offers lessons for using artificial intelligence in local government, Techtank
  14. bharadwaj, 2019, AI in government - Current AI projects in the public sector

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Metadata

Authors
Marri, A. A., Albloosh, F., Moussa, S., & Elmessiry, H.
Affiliations
  • Canadian University of Dubai (AE)
  • College of Engineering and Information Technology, University of Science and Technology of Fujairah,Fujairah,UAE
ORCID
Moussa, Sherif
Venue
2019 International Conference on Digitization (ICD)
Publisher
IEEE
Published
2019-11
Pages
153-159
DOI
10.1109/icd47981.2019.9105866
OpenAlex
W3033316146
Cited by
11
References
1
Citations by year
2026: 2 · 2025: 2 · 2024: 2 · 2023: 1 · 2022: 3 · 2021: 1
FWCI
6.89
Type
conference paper
Language
en
Open access
closed
Licence
Locations
International Conference on Digitization (ICD) (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Urban Studies › Smart Cities and Technologies
  • Social Sciences › Political Science and International Relations › Public Administration in Developing Nations
Keywords
artificial intelligence, e-government services, Dubai, digitalization of public administration, artificial intelligence adoption, job displacement fears, societal impact of AI, AI adoption strategy

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