Cited by 47Mobile and Web ApplicationsMobile Health and mHealth ApplicationsUsability and User Interface Design

A customizable wireless food ordering system with realtime customer feedback

Samsudin, Noor Azah, Ahmad Khalid, Shamsul Kamal, Mohd Kohar, Mohd Fikry Akmal, Senin, Zulkifli, Ihkasan, Mohd Nor·2011·2011 IEEE Symposium on Wireless Technology and Applications (ISWTA)

Abstract

The existence of wireless technology and the emergence of mobile devices enable a simple yet powerful infrastructure for business application. Some early efforts have been made to utilize both technologies in food ordering system implementations. However, the food ordering systems that have been proposed earlier exhibit limitations, primarily in cost effectiveness, allowing customizations and supporting real-time feedback to customers. In this paper, we discuss the design and implementation of a customizable wireless food ordering system with real-time customer feedback for a restaurant (CWOS-RTF). The CWOS-RTF enables restaurant owners to setup the system in wireless environment and update menu presentations easily. Smart phone has been integrated in the CWOS-RTF implementation to facilitate real-time communication between restaurant owners and customers. A preliminary testing suggests that the CWOS-RTF has the potential to eliminate the limitations of existing food ordering systems.

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Crossref · 10.1109/iswta.2011.6089405

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1 of 1 references verified0 citation errors · 0 not checkable

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Authors
Samsudin, N. A., Ahmad Khalid, S. K., Mohd Kohar, M. F. A., Senin, Z., & Ihkasan, M. N.
Affiliations
Tun Hussein Onn University of Malaysia (MY)
Venue
2011 IEEE Symposium on Wireless Technology and Applications (ISWTA)
Publisher
IEEE
Published
2011-09
Pages
186-191
OpenAlex
W1965627534
Cited by
47
References
1
Citations by year
2026: 1 · 2025: 3 · 2024: 5 · 2023: 6 · 2022: 11 · 2021: 3 · 2020: 4 · 2019: 7 · 2018: 3 · 2017: 1 · 2015: 1 · 2014: 1 · 2012: 1
FWCI
0.47
Type
conference paper
Language
en
Open access
closed
Locations
IEEE Symposium on Wireless Technology & Applications (ISWTA) (publishedVersion)
Topics
  • Physical Sciences › Computer Science › Information Systems › Mobile and Web Applications
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords
restaurant ordering, smartphone integration, menu customization, mobile commerce, wireless communication, restaurant management

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