The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Effects of blame on trust in human robot interaction
Abstract
Trust in automation is a crucial ingredient for successful human robot interaction. Both human related and robot related factors influence the user's trust on the robot and it is challenging to characterize each of these factors and study how they affect human trust. In this study we try to understand how blame attribution after an error impacts user trust. Three different robot personalities were implemented, each assigning blame to either of the user, the robot itself, or the human-robot team. Our study results confirm that blame attribution impacts human trust in robots.
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Having the robot place blame for a failure reduced user trust.
“having the robot place blame for a failure reduced user trust (Kaniarasu and Steinfeld, 2014).”
From Understanding and Resolving Failures in Human-Robot Interaction: Literature Review and Model Development (2018) · cites this paper as Kaniarasu and Steinfeld, 2014
Citations
Cites
Humans and automation: Use, misuse, disuse, abuse
Parasuraman, R., & Riley, V. (1997) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/001872097778543886 · Cited by 4,554
The Perceived Utility of Human and Automated Aids in a Visual Detection Task
Dzindolet, M. T., Pierce, L. G., Beck, H. P., & Dawe, L. A. (2002) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/0018720024494856 · Cited by 386 · cited 1×
“, [7] and [8]), the compensation was based in part on the overall performance.”
BackgroundImpact of robot failures and feedback on real-time trust
Desai, M., Kaniarasu, P., Medvedev, M., Steinfeld, A., & Yanco, H. (2013) · 2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI) · doi:10.1109/hri.2013.6483596 · Cited by 234
Self-citationEffects of changing reliability on trust of robot systems
Desai, M., Medvedev, M., Vázquez, M., McSheehy, S., Gadea-Omelchenko, S., Bruggeman, C., Steinfeld, A., & Yanco, H. (2012) · Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction · doi:10.1145/2157689.2157702 · Cited by 188
Self-citation
Flagged first, then by citations
Research works printed but not linked: 6
- 10.1109/HRI.2013.6483548 · DOI · Paper page
- 10.1109/HRI.2010.5453192 · DOI
- park, 2011, The Effects of a Robot Instructor's Positive vs. Negative Feedbacks on Attraction and Acceptance towards the Robot in Classroom, Social Robotics Lecture Notes in Computer Science, 7072, 135, 10.1007/978-3-642-25504-5_14 · DOI
- 10.1109/ROMAN.2006.314398 · DOI · Paper page
- 10.1006/ijhc.1994.1007 · DOI · Paper page
- 10.1145/1957656.1957778 · DOI
Cited by
Sorted by citations
Honig, S., & Oron-Gilad, T. (2018) · Frontiers in Psychology · doi:10.3389/fpsyg.2018.00861 · Cited by 338
Owning Mistakes Sincerely: Strategies for Mitigating AI Errors
Mahmood, A., Fung, J. W., Won, I., & Huang, C.-M. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3517565 · Cited by 52
Analysis of reactions towards failures and recovery strategies for autonomous robots
Brooks, D. J., Begum, M., & Yanco, H. A. (2016) · 2016 25th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) · doi:10.1109/roman.2016.7745162 · Cited by 46
Metadata
- Authors
- Kaniarasu, P., & Steinfeld, A. M.
- Affiliations
- Carnegie Mellon University (US)
- ORCID
- Steinfeld, Aaron M.
- Venue
- The 23rd IEEE International Symposium on Robot and Human Interactive Communication
- Publisher
- IEEE
- Published
- 2014-08
- Pages
- 850-855
- ISSN
- 1944-9437 (ISSN-L)
- OpenAlex
- W2017742123
- Cited by
- 59
- References
- 4
- Citations by year
- 2026: 2 · 2025: 8 · 2024: 3 · 2023: 10 · 2022: 4 · 2021: 14 · 2020: 5 · 2019: 2 · 2018: 6 · 2016: 3 · 2015: 2
- FWCI
- 2.69
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- IEEE RO-MAN (publishedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Keywords
- trust in robots, blame attribution, human-robot interaction, trust in automation, robot personality, error attribution, user trust
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