Cited by 12Online and Blended LearningInnovative Education and Learning PracticesEducation, Management, Technology, Human Resources

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A critical evaluation of the contribution of trust to effective Technology Enhanced Learning in the workplace: A literature review

Short, Heather·2014·British Journal of Educational Technology

Abstract

This paper offers a critical review of the literature that explores the building and development of trust in workplace learning, particularly in a virtual context and its implications for T echnology E nhanced L earning ( TEL ) in business. Trust is increasingly recognised as important in both business and education, and is the focus of increasing attention in relation to the virtual environment. TEL offers a range of potential benefits, but adoption levels remain low. However, there are indications that trust may be a significant factor in both low workplace participation in TEL and its effectiveness as a learning medium. Although savings in both money and time are the main perceived advantages of TEL , this review highlights the positive role of face‐to‐face contact in increasing TEL take‐up and effectiveness, even though this diminishes cost savings. This paper highlights the scant level of research into TEL , particularly in work situations, and the extent to which trust has been overlooked in this context. In the light of this gap in knowledge, further investigations are suggested to contribute to understanding the issues affecting TEL in the workplace.

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Crossref · 10.1111/bjet.12187

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Citations

Cites

Research works printed but not linked: 54

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Metadata

Authors
Short, H.
Affiliations
University of Portsmouth (GB)
Corresponding author
Short, Heather
Venue
British Journal of Educational Technology
Publisher
Wiley
Published
2014-08-15
Volume
45
Issue
6
Pages
1014-1022
ISSN
  • 0007-1013 (ISSN-L)
  • 1467-8535
OpenAlex
W2105900126
Cited by
12
References
3
Citations by year
2026: 1 · 2024: 2 · 2022: 1 · 2019: 2 · 2017: 1 · 2016: 5
FWCI
1.35
Type
journal article
Language
en
Open access
closed
Locations
British Journal of Educational Technology (publishedVersion)
Topics
  • Social Sciences › Education › Online and Blended Learning
  • Social Sciences › Education › Innovative Education and Learning Practices
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Education, Management, Technology, Human Resources
Keywords
trust, technology-enhanced learning, workplace learning, virtual learning environments, e-learning adoption, face-to-face contact, business education, learning effectiveness, cost reduction

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