The DOI matches its Crossref record; 41 of the 41 references it cites were found in a registry or an index.
Email Flaming Behaviors and Organizational Conflict
Abstract
This study explores whether the attributes listed in the literature on flaming in email are considered characteristic of flaming by actual email users. Through the creation of a semantic differential scale-called the Message Invectives Scale-the study took eight concepts found in more than 20 research articles on flaming and examined email users' responses to a set of 20 messages in relation to those eight characteristics. Findings indicate that in each of the 20 cases, six of the original eight concepts relate to each other to form a common set, which also correlates positively with perceptions of flaming. Some of the messages that scored high for flaming contained profanity, all capital letters, excessive exclamation points or question marks, indicating that these attributes also relate to flaming. Based on these findings, recommendations are advanced as to how email should be used to avoid negative attributes that can lead to organizational conflict.
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In the citing paper
“The author [7] found a Cronbach alpha value of 0.87. Hwang et al. [53] also found a value of 0.87.”
From Dark Personality Traits and Online Behaviors: Portuguese Versions of Cyberstalking, Online Harassment, Flaming and Trolling Scales (2023) · cites this paper as [7]
In the citing paper
“As for the Flaming Behaviors Scale, the alpha value obtained was identical to the original author Turnage [7] and the study by Hwang et al. [53].”
From Dark Personality Traits and Online Behaviors: Portuguese Versions of Cyberstalking, Online Harassment, Flaming and Trolling Scales (2023) · cites this paper as [7]
Citations
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On the Relationship between Digitalization and Managerial Competencies
Neumeyer, X., Liu, M., & Jin, Z. (2021) · doi:10.1109/temscon-eur52034.2021.9488612 · Cited by 1
Afnan, A., & Mohammad, M. A. (2014) · UUM Electronic Theses and Dissertation [eTheses] (Northern University of Malaysia) · Cited by 1
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Cordisco, A. (2018) · doi:10.17710/tesis.cordisco2018 · Cited by 1
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Boehmer, J.-H. (2014) · Michigan State University Libraries · doi:10.25335/dv6e-an21
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Christopher, E. M., Tufte, T., Jerslev, A., Broddason, T., & Ólafsson, K. (2012) · doi:10.1007/978-1-137-01097-1_9
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Snyder-Yuly, J., Patton, T. O., & Gomez, S. L. (2022) · IGI Global eBooks · doi:10.4018/978-1-6684-6315-4.ch041
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Metadata
- Authors
- Turnage, A. K.
- Affiliations
- North Carolina State University (US)
- Corresponding author
- Turnage, Anna K.
- Venue
- Journal of Computer-Mediated Communication
- Publisher
- Oxford University Press (OUP)
- Published
- 2007-10
- Volume
- 13
- Issue
- 1
- Pages
- 43-59
- ISSN
- 1083-6101 (ISSN-L)
- OpenAlex
- W2058673351
- Cited by
- 134
- References
- 41
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 3 · 2023: 11 · 2022: 5 · 2021: 14 · 2020: 11 · 2019: 6 · 2018: 6 · 2017: 4 · 2016: 13 · 2015: 8 · 2014: 6 · 2013: 9 · 2012: 11
- FWCI
- 8.38
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Computer-Mediated Communication (publishedVersion)
- Topics
- Social Sciences › Linguistics and Language › Digital Communication and Language
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Workplace Violence and Bullying
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Conflict Management and Negotiation
- Keywords
- organizational conflict, swearing, exclamation points, question marks, email etiquette, computer-mediated communication, semantic differential
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