The DOI matches its Crossref record.
Psychological empowerment, job satisfaction and performance among Filipino service workers
Abstract
The present study surveyed 954 employees and their supervisors to determine the relationship of empowerment with job satisfaction and performance in five different service sectors: hotels, food service, banking, call centers, and airlines. Psychological empowerment was positively correlated with both job satisfaction and performance. Although intrinsic motivation was associated with higher levels of empowerment and job satisfaction, contrary to hypothesis, intrinsic motivation did not moderate the relationship between empowerment and job satisfaction and performance. Men reported greater empowerment than women even when job level and performance were controlled for. Cross‐industry analyses indicated differences in empowerment across different types of service sectors with employees in call centers reporting less empowerment compared to employees in hotel, airlines, food establishments, and banks.
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Cited by
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Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014) · Psychological Bulletin · doi:10.1037/a0035661 · Cited by 1,981
Taking Stock: A Review of More than Twenty Years of Research on Empowerment at Work
Spreitzer, G. (2008) · The SAGE Handbook of Organizational Behavior: Volume I - Micro Approaches · doi:10.4135/9781849200448.n4 · Cited by 676
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020) · Future Business Journal · doi:10.1186/s43093-020-00027-8 · Cited by 269
Servant leadership and engagement in a merge process under high uncertainty
Jorge Correia de Sousa, M., & van Dierendonck, D. (2014) · Journal of Organizational Change Management · doi:10.1108/jocm-07-2013-0133 · Cited by 138
Does the Job Satisfaction—Job Performance Relationship Vary Across Cultures?
Ng, T. W. H., Sorensen, K. L., & Yim, F. H. K. (2009) · Journal of Cross-Cultural Psychology · doi:10.1177/0022022109339208 · Cited by 123
Metadata
- Authors
- Hechanova, M. R. M., Alampay, R. B. A., & Franco, E. P.
- Venue
- Asian Journal of Social Psychology
- Publisher
- Wiley
- Published
- 2006-02-10
- Volume
- 9
- Issue
- 1
- Pages
- 72-78
- ISSN
- 1367-2223 (ISSN-L)
- 1467-839X
- OpenAlex
- W2119550316
- Cited by
- 190
- References
- 0
- FWCI
- 7.69
- Type
- journal article
- Language
- en
- Open access
- closed
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- Hechanova, M. R. M., Alampay, R. B. A., & Franco, E. P. (2006). Psychological empowerment, job satisfaction and performance among Filipino service workers. Asian Journal of Social Psychology. https://doi.org/10.1111/j.1467-839x.2006.00177.x
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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