The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“One such problem is the weakness of engagement with the historical and temporal dimensions of work and employment in relation to new technology, notwithstanding exceptions (Ellis and Taylor 2006).”
From Reflections on Sociotechnical Change: New Directions for and Continuities in Research on New Technology, Work, and Employment (2026) · cites this paper as Ellis and Taylor 2006
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
Bain, P., & Taylor, P. (2000) · New Technology, Work and Employment · doi:10.1111/1468-005x.00061 · Cited by 546
Self-citation
Research works printed but not linked: 50
- 10.1111/1468-2338.00233 · DOI
- 10.1111/1468-005X.00103 · DOI · Paper page
- Baldry C., 1998, Workplaces of the Future, 163, 10.1007/978-1-349-26346-2_9 · DOI
- Batt R., 2002, Human Resource Management Journal, 12, 14, 10.1111/j.1748-8583.2002.tb00075.x · DOI · Paper page
- Beesley M.E., 1997, Privatization, Regulation and De-regulation
- Braverman H., 1974, Monthly Review Press
- 10.1068/a3265 · DOI
- Cave M., 2002, Handbook of Telecommunications Economics, 1
- Colling T., 1995, Industrial Relations: Theory and Practise in Britain, 491
- Cressey P., 1992, New Technology, Work and Employment, 7, 83, 10.1111/j.1468-005X.1992.tb00023.x · DOI
- Crompton R., 1984, White Collar Proletariat, 10.1007/978-1-349-17477-5 · DOI
- Deery S., 2004, Call Centres and Human Resource Management, 10.1057/9780230288805 · DOI
- 10.1111/1467-6486.00300 · DOI · Paper page
- Farnham D., 1994, Managing the New Public Services
- Fernie S., 1998, Not) Hanging on the Telephone: Payment Systems in the New Sweatshops
- Fransman M., 2002, Telecoms in the Internet Age
- Frenkel S., 1999, On the Front Line: Organisation of Work in the Information Economy, 10.7591/9781501724220 · DOI · Paper page
- Friedman A., 1977, Industry and Labour: Class Struggle at Work and Monopoly Capitalism, 10.1007/978-1-349-15845-4 · DOI · Paper page
- 10.1177/0950017004047965 · DOI
- 10.1111/1467-8543.00189 · DOI · Paper page
- Holman D., 2004, Call Centres and Human Resource Management, 223, 10.1057/9780230288805_10 · DOI
- Houlihan M., 2002, Human Resource Management Journal, 12, 67, 10.1111/j.1748-8583.2002.tb00078.x · DOI
- Huws U., 1999, Socialist Register 1999, 29
- 10.1177/0950017087001001004 · DOI · Paper page
- Incomes Data Services (IDS), 1999, Pay and Conditions in Call Centres
- Korczynski M., 2002, Human Resource Management and Service Work, 10.1007/978-1-137-10774-9 · DOI · Paper page
- Lummis T., 2002, The Oral History Reader, 273
- Marshall J.N., 1996, Environment and Planning, 28, 1843, 10.1068/a281843 · DOI
- 10.1111/1468-005X.00111 · DOI
- O'Connell Davidson J., 1993, Privatisation and Employment Relations: The Case of the Water Industry
- Portelli A., 1981, International Journal of Oral History, 2, 162
- Richardson R., 1996, AREA, 28, 308
- Saunders P., 1994, Privatization and Popular Capitalism
- Schrager S., 1983, International Journal of Oral History, 4, 76
- Shopes L., 2004, The Making Sense of Evidence Series on History Matters
- Stewart P., 1998, Workplaces of the Future, 65, 10.1007/978-1-349-26346-2_4 · DOI
- Taylor S., 1998, Workplaces of the Future, 84, 10.1007/978-1-349-26346-2_5 · DOI
- Taylor P., 1997, Call Centres in Scotland: A Report for Scottish Enterprise
- 10.1111/1468-2338.00113 · DOI · Paper page
- Taylor P., 2001, Economic and Industrial Democracy, 22, 39, 10.1177/0143831X01221003 · DOI
- Taylor P., 2001, Call Centres in Scotland in 2000
- 10.1177/09500170222119281 · DOI · Paper page
- 10.1177/09500170030173002 · DOI
- Taylor P., 2005, Organizational Change and the Future of Work, 20
- Thompson E.P., 1967, Past and Present, 38, 56, 10.1093/past/38.1.56 · DOI · Paper page
- Thompson P., 2000, The Voice of the Past: Oral History, 10.1093/oso/9780192893178.001.0001 · DOI · Paper page
- 10.1177/0950017003017002007 · DOI · Paper page
- J. Vickers, and G. Yarrow (1988 ), Privatization: An Economic Analysis (Cambridge: MIT Press).
- Walton R., 1985, Harvard Business Review, 64, 77
- C. Wright Mills (1959 ), The Sociological Imagination (New York: Oxford University Press).
Cited by
In critical defence of ‘emotional labour’: refuting Bolton’s critique of Hochschild’s concept
Brook, P. (2009) · Work, Employment and Society · doi:10.1177/0950017009337071 · Cited by 118
Electronic monitoring and surveillance in call centres: a framework for investigation
Ball, K. S., & Margulis, S. T. (2011) · New Technology, Work and Employment · doi:10.1111/j.1468-005x.2011.00263.x · Cited by 102
Moore, S., & Hayes, L. J. B. (2017) · New Technology, Work and Employment · doi:10.1111/ntwe.12087 · Cited by 52
Howcroft, D., Lucio, M. M., & Taylor, P. (2026) · New Technology, Work and Employment · doi:10.1111/ntwe.70049 · Cited by 1
Self-citation
Metadata
- Authors
- Ellis, V., & Taylor, P.
- Venue
- New Technology, Work and Employment
- Publisher
- Wiley
- Published
- 2006-07
- Volume
- 21
- Issue
- 2
- Pages
- 107-122
- ISSN
- 0268-1072
- 1468-005X
- Cited by
- 71
- References
- 1
- Language
- en
- Licence
- doi.wiley.com/10.1002/tdm_license_1.1 (tdm, 3349 d)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.