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Cited by 116

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‘All they lack is a chain’: lean and the new performance management in the British civil service

Carter, Bob, Danford, Andy, Howcroft, Debra, Richardson, Helen, Smith, Andrew, Taylor, Phil·2011·New Technology, Work and Employment
DOI 10.1111/j.1468-005x.2011.00261.x
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Research works printed but not linked: 36

  1. Bagley, 2008, ‘Debate: Why Aren't We All Lean?’, Public Money and Management, 28, 10
  2. Baldry, 1998, Workplaces of the Future, 163, 10.1007/978-1-349-26346-2_9 · DOI
  3. Bhatia, 2007, ‘Applying Lean Production to the Public Sector’, McKinsey Quarterly, 3, 97
  4. Boreham, 2008, New Technology@Work
  5. Braverman, 1974, Labor and Monopoly Capital. The Degradation of Work in the Twentieth Century
  6. Danford, 1999, Japanese Management Techniques and British Workers
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  8. Edwards, 1979, Contested Terrain: The Transformation of the Workplace in the Twentieth Century
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  10. Fairbrother, 1994, Politics and the State as Employer
  11. Fisher, 2004, ‘The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in A Civil Service Agency’, Work, Employment and Society, 18, 157, 10.1177/0950017004040767 · DOI
  12. Foster, 1999, ‘Change in the Benefits Agency: Empowering the Exhausted Worker?’, Work, Employment and Society, 13, 19, 10.1177/09500179922117773 · DOI
  13. Friedman, 1977, Industry and Labour. Class Struggle at Work and Monopoly Capitalism
  14. Gershon, 2004, Releasing resources to the front line. Independent Review of Public Sector Efficiency
  15. Green, 2006, Demanding Work. The Paradox of Job Quality in the Affluent Economy
  16. Guiliano, 1982, ‘The Mechanization of Office Work’, Scientific American, 247, 66, 10.1038/scientificamerican0982-66 · DOI
  17. Harrington, 1997, ‘Business Process Re-engineering in the Public Sector: A Case Study of the Contributions Agency’, New Technology, Work and Employment, 13, 43, 10.1111/1468-005X.00037 · DOI
  18. HM Revenue and Customs, 2007, Departmental Report. Integrating and Growing Stronger
  19. Hoggett, 1991, ‘A New Management in the Public Sector?’, Policy and Politics, 19, 243, 10.1332/030557391782454179 · DOI
  20. HSE, 2010, Health and Safety Statistics, 2008-09
  21. Kirkpatrick, 1995, The Politics of Quality in the Public Sector, 1
  22. Lapsley, 2009, ‘New Public Management: The Cruellest Intervention of the Human Spirit?’, ABACUS, 45, 1, 10.1111/j.1467-6281.2009.00275.x · DOI · Paper page
  23. Lewchuk, 1997, ‘Production Without Empowerment: Work-Reorganization from the Perspective of Motor Vehicle Workers’, Capital and Class, 63, 37, 10.1177/030981689706300104 · DOI
  24. Lloyd, 2009, ‘Full of Sound and Fury, Signifying Nothing: Interrogating New Skill Concepts in Service Work-The View from Two UK Call Centres’, Work, Employment and Society, 23, 617, 10.1177/0950017009344863 · DOI
  25. Newman, 2000, New Managerialism, 49
  26. Pollitt, 1993, Managerialism and the Public Services. Cuts Or Cultural Change in the 1990s?
  27. Pollitt, 2007, ‘New Labour's Re-Disorganization. Hyper-Modernism and the Costs of Reform-A Cautionary Tale’, Public Management Review, 9, 529, 10.1080/14719030701726663 · DOI
  28. Radnor, 2008, ‘Editorial: Lean in Public Services-Panacea Or Paradox?’, Public Money and Management, 28, 3
  29. Russell, 2009, Smiling Down the Line. Info-Service Work in the New Economy, 10.3138/9781442697850 · DOI
  30. Smith, 2008, ‘Collective and Individual Forms of Resistance in A Public-Private Partnership: A Case Study of National Savings and Investments’, New Technology, Work and Employment, 23, 197, 10.1111/j.1468-005X.2008.00213.x · DOI
  31. Stewart, 2009, We Sell Our Time No More. Workers' Struggles Against Lean Production in the British Car Industry
  32. Taylor, 2007, ‘Reflections on the Call Centre-A Reply to Glucksmann’, Work, Employment and Society, 21, 349, 10.1177/0950017007076644 · DOI
  33. Thompson, 1989, The Nature of Work. An Introduction to Debates on the Labour Process
  34. Webb, 1999, ‘Work and the New Public Sector Class?’, Sociology, 33, 747, 10.1177/S0038038599000474 · DOI
  35. Womack, 2003, Lean Thinking. Banish Waste and Create Wealth in Your Corporation
  36. Womack, 1990, The Machine That Changed the World: The Triumph of Lean Production

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Metadata

Authors
Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P.
Venue
New Technology, Work and Employment
Publisher
Wiley
Published
2011-06-23
Volume
26
Issue
2
Pages
83-97
ISSN
0268-1072
DOI
10.1111/j.1468-005x.2011.00261.x
Cited by
116
References
0
Language
en
Licence
doi.wiley.com/10.1002/tdm_license_1.1 (tdm, 1531 d)

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CoChat. (2026). Citation check: ‘All they lack is a chain’: lean and the new performance management in the British civil service. https://app.cochat.ai/papers/10.1111/j.1468-005x.2011.00261.x
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Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). ‘All they lack is a chain’: lean and the new performance management in the British civil service. New Technology, Work and Employment. https://doi.org/10.1111/j.1468-005x.2011.00261.x

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.