The DOI matches its Crossref record; 19 of the 19 references it cites were found in a registry or an index.
Learning from the Crowd: Regression Discontinuity Estimates of the Effects of an Online Review Database
Abstract
Internet review forums increasingly supplement expert opinion and social networks in informing consumers about product quality. However, limited empirical evidence links digital word‐of‐mouth to purchasing decisions. We implement a regression discontinuity design to estimate the effect of positive Yelp.com ratings on restaurant reservation availability. An extra half‐star rating causes restaurants to sell out 19 percentage points (49%) more frequently, with larger impacts when alternate information is more scarce. These returns suggest that restaurateurs face incentives to leave fake reviews but a rich set of robustness checks confirm that restaurants do not manipulate ratings in a confounding, discontinuous manner.
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Cites
How Much Should We Trust Differences-in-Differences Estimates?
Bertrand, M., Duflo, E., & Mullainathan, S. (2004) · The Quarterly Journal of Economics · doi:10.1162/003355304772839588 · Cited by 10,641
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Bootstrap-Based Improvements for Inference With Clustered Errors
Cameron, A. C., Gelbach, J. B., & Miller, D. L. (2008) · Review of Economics and Statistics · doi:10.1162/rest.90.3.414 · Cited by 4,417
Regression discontinuity designs: A guide to practice
Imbens, G. W., & Lemieux, T. (2008) · Journal of Econometrics · doi:10.1016/j.jeconom.2007.05.001 · Cited by 3,694
Manipulation of the Running Variable in the Regression Discontinuity Design: A Density Test,
McCrary, J. (2008) · Journal of Econometrics · doi:10.1016/j.jeconom.2007.05.005 · Cited by 3,600
Angrist, J. D., & Pischke, J.-S. (2010) · Journal of Economic Perspectives · doi:10.1257/jep.24.2.3 · Cited by 1,566
The value of reputation on eBay: A controlled experiment
Resnick, P., Zeckhauser, R., Swanson, J., & Lockwood, K. (2006) · Experimental Economics · doi:10.1007/s10683-006-4309-2 · Cited by 1,118
Participation and investment decisions in a retirement plan: the influence of colleagues’ choices
Duflo, E., & Saez, E. (2002) · Journal of Public Economics · doi:10.1016/s0047-2727(01)00098-6 · Cited by 782
PENNIES FROM EBAY: THE DETERMINANTS OF PRICE IN ONLINE AUCTIONS*
LUCKING‐REILEY, D., BRYAN, D., PRASAD, N., & REEVES, D. (2007) · The Journal of Industrial Economics · doi:10.1111/j.1467-6451.2007.00309.x · Cited by 557
Does a Seller's eCommerce Reputation Matter? Evidence from eBay Auctions
Alm, J. R., & Melnik, M. I. (2002) · Issue Lab (Candid) · Cited by 556
Research works printed but not linked: 3
- Alexa Internet, 2011, Yelp.com Site Info
- Luca, 2011, Reviews, reputation, and revenues: the case of Yelp.com
- National Restaurant Association, 2010, Restaurant Industry Operations Report
Cited by
Promotional Reviews: An Empirical Investigation of Online Review Manipulation
Mayzlin, D., Dover, Y., & Chevalier, J. (2014) · American Economic Review · doi:10.1257/aer.104.8.2421 · Cited by 937
A study of factors that contribute to online review helpfulness
Huang, A. H., Chen, K., Yen, D. C., & Tran, T. P. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.01.010 · Cited by 364
Fake online reviews: Literature review, synthesis, and directions for future research
Wu, Y., Ngai, E. W. T., Wu, P., & Wu, C. (2020) · Decision Support Systems · doi:10.1016/j.dss.2020.113280 · Cited by 359
Jia, S. (. (2020) · Tourism Management · doi:10.1016/j.tourman.2019.104071 · Cited by 253
User attitudes towards algorithmic opacity and transparency in online reviewing platforms
Eslami, M., Vaccaro, K., Lee, M. K., Elazari Bar On, A., Gilbert, E., & Karahalios, K. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300724 · Cited by 184
Metadata
- Authors
- Anderson, M., & Magruder, J.
- Venue
- The Economic Journal
- Publisher
- Oxford University Press (OUP)
- Published
- 2012-03-09
- Volume
- 122
- Issue
- 563
- Pages
- 957-989
- ISSN
- 0013-0133 (ISSN-L)
- 1468-0297
- OpenAlex
- W2151496550
- Cited by
- 435
- References
- 19
- FWCI
- 77.19
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- doi.wiley.com/10.1002/tdm_license_1.1 (tdm, 1271 d)
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- Anderson, M., & Magruder, J. (2012). Learning from the Crowd: Regression Discontinuity Estimates of the Effects of an Online Review Database. The Economic Journal. https://doi.org/10.1111/j.1468-0297.2012.02512.x
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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