The DOI matches its Crossref record; 57 of the 57 references it cites were found in a registry or an index.
OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE
Abstract
This paper provides a comprehensive survey of research on appointment scheduling in outpatient services. Effective scheduling systems have the goal of matching demand with capacity so that resources are better utilized and patient waiting times are minimized. Our goal is to present general problem formulation and modeling considerations, and to provide taxonomy of methodologies used in previous literature. Current literature fails to develop generally applicable guidelines to design appointment systems, as most studies have suggested highly situation‐specific solutions. We identify future research directions that provide opportunities to expand existing knowledge and close the gap between theory and practice.
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Citations
Cites
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The American Journal of Managed Care
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The theory of queues with a single server
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A Sequential Bounding Approach for Optimal Appointment Scheduling
Denton, B., & Gupta, D. (2003) · IIE Transactions · doi:10.1080/07408170304395 · Cited by 340
Minimizing Total Cost in Scheduling Outpatient Appointments
Ho, C.-J., & Lau, H.-S. (1992) · Management Science · doi:10.1287/mnsc.38.12.1750 · Cited by 281
Scheduling outpatient appointments in a dynamic environment
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Surgical demand scheduling: a review.
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Cited by
Appointment Scheduling in Health Care: Challenges and Opportunities
Gupta, D., & Denton, B. (2008) · IIE Transactions · doi:10.1080/07408170802165880 · Cited by 1,043
Discrete event simulation for performance modelling in health care: a review of the literature
Günal, M. M., & Pidd, M. (2010) · Journal of Simulation · doi:10.1057/jos.2009.25 · Cited by 560
Clinic Overbooking to Improve Patient Access and Increase Provider Productivity*
LaGanga, L. R., & Lawrence, S. R. (2007) · Decision Sciences · doi:10.1111/j.1540-5915.2007.00158.x · Cited by 338
Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations
Liu, N., Ziya, S., & Kulkarni, V. G. (2010) · Manufacturing & Service Operations Management · doi:10.1287/msom.1090.0272 · Cited by 316
Srinivas, S., & Ravindran, A. R. (2018) · Expert Systems with Applications · doi:10.1016/j.eswa.2018.02.022 · Cited by 147
Metadata
- Authors
- CAYIRLI, T., & VERAL, E.
- Venue
- Production and Operations Management
- Publisher
- SAGE Publications
- Published
- 2003-12
- Volume
- 12
- Issue
- 4
- Pages
- 519-549
- ISSN
- 1059-1478 (ISSN-L)
- 1937-5956
- OpenAlex
- W2007261666
- Cited by
- 986
- References
- 57
- FWCI
- 4.77
- Type
- journal article
- Language
- en
- Open access
- closed
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- CAYIRLI, T., & VERAL, E. (2003). OUTPATIENT SCHEDULING IN HEALTH CARE: A REVIEW OF LITERATURE. Production and Operations Management. https://doi.org/10.1111/j.1937-5956.2003.tb00218.x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
