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Cited by 603

The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA

ROTH, ALEDA V., MENOR, LARRY J.·2003·Production and Operations Management
DOI 10.1111/j.1937-5956.2003.tb00498.x
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Abstract

This paper offers insights regarding an agenda for service operations management (SOM) research. First, we motivate the need for an SOM research agenda. Second, we offer a research framework that paints a broad‐based picture of key architectural elements in the SOM research landscape. The framework builds upon prior and emerging research for designing, delivering and evaluating services. Third, in order to stimulate future research in SOM, we use this framework to hone in on five understudied and emerging research themes that underpin our proposed SOM research agenda.

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Crossref · 10.1111/j.1937-5956.2003.tb00498.x

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Metadata

Authors
ROTH, A. V., & MENOR, L. J.
Venue
Production and Operations Management
Publisher
SAGE Publications
Published
2003-06
Volume
12
Issue
2
Pages
145-164
ISSN
  • 1059-1478 (ISSN-L)
  • 1937-5956
DOI
10.1111/j.1937-5956.2003.tb00498.x
OpenAlex
W2135910982
Cited by
603
References
5
FWCI
35.46
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA. https://app.cochat.ai/papers/10.1111/j.1937-5956.2003.tb00498.x
The paper
ROTH, A. V., & MENOR, L. J. (2003). INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA. Production and Operations Management. https://doi.org/10.1111/j.1937-5956.2003.tb00498.x

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.