The DOI matches its Crossref record; 97 of the 97 references it cites were found in a registry or an index.
Value Creation in the Public Service Ecosystem: An Integrative Framework
Open accessAbstract
This article develops the concept of the “public service ecosystem” across four levels—the institutional, service, individual, and beliefs levels. It does this by integrating service management and marketing theory with public administration and management theory. Consequently, it explores both the dimensions of value and value creation within the public service ecosystem at each level, and the interactions and inter‐relationships across these levels. It concludes with the key implications for public administration and management theory and pactice.
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Citations
Cites
Collaborative Governance in Theory and Practice
Ansell, C., & Gash, A. (2008) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mum032 · Cited by 8,256
The Pure Theory of Public Expenditure
Samuelson, P. A. (1954) · The Review of Economics and Statistics · doi:10.2307/1925895 · Cited by 7,458
Institutions and axioms: an extension and update of service-dominant logic
Vargo, S. L., & Lusch, R. F. (2016) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0456-3 · Cited by 3,663
An Integrative Framework for Collaborative Governance
Emerson, K., Nabatchi, T., & Balogh, S. (2012) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mur011 · Cited by 3,637
Problems and Strategies in Services Marketing
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1985) · Journal of Marketing · doi:10.1177/002224298504900203 · Cited by 2,814
Ecosystem as Structure: An Actionable Construct for Strategy
Adner, R. (2017) · Journal of Management · doi:10.1177/0149206316678451 · Cited by 2,600
Critical service logic: making sense of value creation and co-creation
Grönroos, C., & Voima, P. (2013) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-012-0308-3 · Cited by 2,573
Creating public value: strategic management in government
(1996) · Choice Reviews Online · doi:10.5860/choice.33-4147 · Cited by 2,552
A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey
Voorberg, W. H., Bekkers, V. J. J. M., & Tummers, L. G. (2015) · Public Management Review · doi:10.1080/14719037.2014.930505 · Cited by 2,315
The New Public Service: Serving Rather than Steering
Denhardt, R. B., & Denhardt, J. V. (2000) · Public Administration Review · doi:10.1111/0033-3352.00117 · Cited by 1,784
Metadata
- Authors
- Osborne, S. P., Powell, M., Cui, T., & Strokosch, K.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2022-03-15
- Volume
- 82
- Issue
- 4
- Pages
- 634-645
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W4206928607
- Cited by
- 258
- References
- 97
- FWCI
- 71.59
- Type
- journal article
- Language
- en
- Open access
- hybrid
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- Osborne, S. P., Powell, M., Cui, T., & Strokosch, K. (2022). Value Creation in the Public Service Ecosystem: An Integrative Framework. Public Administration Review. https://doi.org/10.1111/puar.13474
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
