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Improving automotive safety by pairing driver emotion and car voice emotion
Abstract
This study examines whether characteristics of a car voice can affect driver performance and affect. In a 2 (driver emotion: happy or upset) x 2 (car voice emotion: energetic vs. subdued) experimental study, participants (N=40) had emotion induced through watching one of two sets of 5-minute video clips. Participants then spent 20 minutes in a driving simulator where a voice in the car spoke 36 questions (e.g., "How do you think that the car is performing?") and comments ("My favorite part of this drive is the lighthouse.") in either an energetic or subdued voice. Participants were invited to interact with the car voice. When user emotion matched car voice emotion (happy/energetic and upset/subdued), drivers had fewer accidents, attended more to the road (actual and perceived), and spoke more to the car. Implications for car design and voice user interface design are discussed.
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“Nass et al. (2005) found that matching a driver's emotion to a car's voicebased emotion led to better performance in a driving simulator.”
From Building a Stronger CASA: Extending the Computers Are Social Actors Paradigm (2020) · cites this paper as Nass et al., 2005
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Metadata
- Authors
- Nass, C., Jonsson, I.-M., Harris, H., Reaves, B., Endo, J., Brave, S., & Takayama, L.
- Affiliations
- Stanford University (US)
- Toyota Information Technology Center, Palo Alto, CA
- Venue
- CHI '05 Extended Abstracts on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2005-04-02
- Pages
- 1973-1976
- OpenAlex
- W2164809575
- Cited by
- 249
- References
- 10
- Citations by year
- 2026: 6 · 2025: 18 · 2024: 17 · 2023: 8 · 2022: 17 · 2021: 25 · 2020: 18 · 2019: 26 · 2018: 14 · 2017: 15 · 2016: 5 · 2015: 11 · 2014: 16 · 2013: 7 · 2012: 7
- FWCI
- 8.52
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) (publishedVersion)
- Topics
- Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Artificial Intelligence › Emotion and Mood Recognition
- Keywords
- driver emotions, voice user interface, driving performance, road safety, driver attention, tone of voice, in-vehicle interaction, driver-vehicle interaction
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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