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Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems
Abstract
Automatic recording of user behavior within a system (instrumentation) to develop and test theories has a rich history in psychology and system design. Often, researchers analyze instrumented behavior in isolation from other data. The problem with collecting instrumented behaviors without attitudinal, demographic, and contextual data is that researchers have no way to answer the 'why' behind the 'what'. We have combined the collection and analysis of behavioral instrumentation with other HCI methods to develop a system for Tracking Real-Time User Experience (TRUE). Using two case studies as examples, we demonstrate how we have evolved instrumentation methodology and analysis to extensively improve the design of video games. It is our hope that TRUE is adopted and adapted by the broader HCI community, becoming a useful tool for gaining deep insights into user behavior and improvement of design for other complex systems.
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Cited by
Procedural content generation for games: A survey
Hendrikx, M., Meijer, S., Van Der Velden, J., & Iosup, A. (2013) · ACM Transactions on Multimedia Computing, Communications, and Applications · doi:10.1145/2422956.2422957 · Cited by 558
(2010) · Cited by 140
Play-Personas: Behaviours and Belief Systems in User-Centred Game Design
Canossa, A., & Drachen, A. (2009) · Lecture Notes in Computer Science · doi:10.1007/978-3-642-03658-3_55 · Cited by 34
Automated game balancing of asymmetric video games
Beau, P., & Bakkes, S. (2016) · 2016 IEEE Conference on Computational Intelligence and Games (CIG) · doi:10.1109/cig.2016.7860432 · Cited by 22
Metadata
- Authors
- Kim, J. H., Gunn, D. V., Schuh, E., Phillips, B., Pagulayan, R. J., & Wixon, D.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2008-04-06
- Pages
- 443-452
- OpenAlex
- W2142777385
- Cited by
- 252
- References
- 0
- FWCI
- 14.43
- Type
- conference paper
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems. https://app.cochat.ai/papers/10.1145/1357054.1357126
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- Kim, J. H., Gunn, D. V., Schuh, E., Phillips, B., Pagulayan, R. J., & Wixon, D. (2008). Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/1357054.1357126
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